Casa La Castañeda

Location looked nice but was overbooked.

Arrived at property at 9pm to only find out it had been overbooked even though I had paid for my reservation weeks in advance. I had just completed a 12 hour motorcycle ride from Cabo San Lucas through Los Cabos and the last thing I needed was to be stuck outside a dark street calling Booking.com to figure what the fudge had happened. After a 1-hour long phone call with customer service completely wasting my time. They called Casa La Castaneda to validate my booking was indeed overbooked and after they validated the overbooking, they started looking for alternative bookings for me until they realized everything was near triple the original booking price because, well.. it's Easter weekend at 9:30pm at night so of course everything is priced out! Eventually as it gets to 10:00pm, I just give up and ask for my refund. They give me my refund plus a $20 credit same-day use only credit to use at the Booking.com app which was completely useless since there were only 2 hotels available that night on Booking.com and they were at least 3.5x original booking price. Should've slapped me on the face, it would have stung less. So I just end up resort to using Google to book a last minute hotel at a much worse location for 2.5x the price. Moral of the story? I'm sure Casa La Castenada is a great place to stay but if you check-in late, there's a chance they'll assume you're a no a show and sell your booking spot to another person to make an extra profit. My recommendation: Don't drop your pants. People will try to take advantage of you at every opportunity they get.

Outdoor areas were beautiful with flowers galore and sunny areas to sit in.

While the garden areas are beautiful, there is a very strong cat odor. Anyone allergic to cats may have a problem. Inside our room there was no car odor at all

Lovely garden patio, nice rooms, friendly staff.

Wifi a bit spotty, padlock at front gate has to be unlocked and locked every time guests enter or exit.

The grounds and the location were excellent.

The person greeting me (owner) was downright rude. I tried communicating before I arrived. They did not answer the phone (whatsap) or my email. I arrived before check in time. All I wanted to do was change my clothes. She was adamant that I couldn't check in for another three hours. Finally, her son, who spoke english, came to my rescue and allowed me to change my clothes and leave my luggage while I wandered for three hours. Then, she and I almost came to blows over my request for a wash cloth. Absolutely not! I got 2 bath towels and two hand towels but could NOT have a wash cloth (there were a stack of them sitting right next to us as we talked.

Good location. Nice outdoor area. Kitchen was clean..

No natural light in the room

Super clean. The property was just a short walk to the center of town. And it had a beautiful yard where you could get coffee and cook your own food in the gazebo. I would definitely stay heree again. The bed was very comfortable but it was a double. But it was a last minute booking

Would have liked a queen bed instead of a double.

Grounds were great. Outside kitchen very nice. Our room was very dark and bed was uncomfortable.

The garden courtyard was exceptional. We were allowed to invite 9 guests for a margarita/guacamole party and they were almost gaga at how nice it was.

The gate entry system was too paranoid to suit me, but if you really like security over function, then....

The woman who works there, Monica, is a very kind person who always greeted me with a smile and made me feel very welcome. She takes good care of the place.

I had a 2nd reservation a week later for 4 days, which I tried to cancel outside of the cancellation window. (My plans had changed.) Because I had already stayed there a whole week, I asked for an exception to the cancellation agreement and was denied. I understand rules are rules, but still... a little kindness goes a long way to a recurring guest. I would not recommend this place because of that.