Kochuparampil House

Dear Booking.com Team, I am writing this mail with extreme disappointment regarding our recent booking made through your platform. We had trusted Booking.com for a comfortable and safe stay, but what we experienced was completely unacceptable and has left us questioning whether we can rely on your services in the future. We had booked a one-night stay at Kochuparampil House. Upon arrival, we were shocked to see the condition of the property and the complete lack of basic facilities. I would like to explain in detail: No Caretaker Available: After a long journey with small kids, we reached the property and requested for a caretaker’s assistance, only to be told that there was none available. This left us on our own to figure out everything. No Cooking Facility Due to Empty Gas Cylinder: Since we were travelling with children, we needed to cook something immediately after arrival. However, to our shock, the gas cylinder was completely empty. It took almost 1–2 hours for the owner to arrange a refill. In the meantime, we had no option for food and were left stranded. Pathetic and Unhygienic Condition of the House: The overall state of the house was extremely poor and nowhere close to the description or pictures shown online. The kitchen was filthy and unhygienic. It was unclean, smelled foul, and was not at all fit for use. The entire house had leakage issues, making it uncomfortable and unsafe. The beds, sofas, and furnishings were covered with dog fur, which was unbearable for us. My father is a patient and is also allergic to dog smell, which made the stay extremely unsafe for his health. This was very distressing for our family. Unhygienic and Unusable Washroom: The washroom was in such poor condition that we could not even bathe in the evening. This was a basic necessity, but we were forced to compromise.

We booked two rooms from them and received a confirmation email from them and after few hours we make a call to them to inform about our arriving time at that time them told us that there is no rooms available we sold it earlier for our cousins. They informed us only when we make a call to inform about the arriving time, we also got a confirmation email also.Very bad experience such a bad service from them. They are cheating people

The room and the facilities are really good The homely food was really tasty. Nice ambience and friendly treatment. One of the best choice for those who are looking for home stay

The rate of flow of hot water from the heater was too slow