Sunshine Stay

Everything was nice

Disappointing Experience – Unreliable Booking Process ​I booked a family room here for 7–9 February 2026 and confirmed the reservation via both WhatsApp and a phone call. Shockingly, when I arrived with my elderly parents, the receptionist claimed my booking was not confirmed, stating they had been fully booked for four months. When I asked why they had confirmed my stay as recently as 26 January, the receptionist could not provide an answer. ​Upon speaking with the owner, I was told it was my mistake for not paying an advance. However, I was never informed that an advance was required, nor was I asked for one during my confirmation call on 26 January. The situation escalated when the receptionist asked me to leave to avoid "making a nuisance," which I found deeply insulting. ​The most difficult part was forcing my father, who relies on a walking stick, to climb to the first floor and back down for nothing. While the receptionist eventually apologized for the inconvenience, they offered no actual solution. ​I have learned a hard lesson about paying advances regardless of whether they are requested. While I understand that online bookings may be risky for owners, their lack of communication and poor service—especially regarding accessibility for seniors—needs significant improvement. I cannot rate the rooms as I was unable to stay, but the management was highly disappointing.

NI recom

APPROACH OF STAFF AND MANAGEMENT

NOTHING