iCom Marina Sea View

The location was good

Very compact room, washroom was too small, a skinny person like me couldn’t even have a shower comfortably, within the shower area, no hand wash or soap provided on the sink

Breakfast

Room service

Clean and they provide water every day

I have a suggest to provide trash bags

The staff was just amazing

Maybe facilities and breakfast options

Clean and nice room. Has 2 bottles of water everyday. Great snorkel and tour activities right at the reception. Good breakfast, has elevator.

Lobby doesn’t have AC

Non！

Extremely Disappointing Experience with Icom — Especially Their Attitude Towards Handling Issues Icom has been the most disappointing service I have ever encountered, particularly regarding their attitude when dealing with problems. We arrived at the airport at 2:00 PM. The female Icom staff confirmed our boat departure time was 3:25 PM and told us to wait at the airport. When the time came, we all went together to the pier. During the wait, I double-checked the time with her again. However, she never showed up in the end, and we had to search the entire airport for her. We sought help from other staff members. Another Icom employee — a bald man — called her and was told she would be back soon. But by the time we got this call, the boat had already left. Despite this, we waited an additional 20 minutes, and she still didn’t appear. The next Icom boat wasn’t until 6:00 PM, which meant we missed all our evening plans — everything was ruined! We had no choice but to take a private boat that left at 4:30 PM. During this entire time, the female staff member never returned. The other employee called her again and was told she was eating and would be back shortly. Yet, she never showed up before we left the airport. The airport itself has no air conditioning; it was hot and stuffy, and we were forced to wait inside for two and a half hours! Meanwhile, I messaged the hotel for help — no one responded. When we arrived at the hotel, I explained the situation to the front desk. They said the manager would investigate and get back to me. Laughably, no so-called manager ever contacted me! On day one, they said they would reach out; day two, they said they would follow up; day three, they told me the manager was in the hospital. Now, a week after returning home, I still have no reply! Their way of handling issues is to simply ignore you. Also, don’t trust their pictures! The bathroom mirrors are disgusting, especially in rooms 505 and 506.