Emmie Nha Trang Hotel

Receptionist and manager can't handle situation

Quiet security place, not too far from the beach, and the price is so good compared to the quality. The room is clean and exactly the same as the images; nice bed; we had a good sleep. Friendly and supportive staff.

The fridge was not working correctly. The scooter we rented from the hotel is a bit old. There is no elevator, but we stayed on the first floor; it is not a problem.

The room is cozy and I felt like at home.

They don’t clean every day, they do it once in 3 days only. The Internet connection is slow especially in the evening (can’t even open a web tab). They don’t have bottles of water, tea, coffee in the room and don’t bring it when they clean. They even don’t bring a toilet paper - you need to ask for it on the reception.

The hotel is very central but still in a very quiet street (end of Biet Thu street). It was nice to have big windows and balcony for natural light to come in. The price is cheap but for that low price don't expect too much. I stayed at 4th floor and one of the staff helped with my luggage.

- staff is not really customer oriented - I'm used to more welcoming staff in VN - maybe they were shy - in the bathroom, no curtain separating shower and toilets (gets wet everywhere) - AC was noisy - one night there was enough - bed is not comfy - it's an old mattress - no bed lights - the night staff was smoking in the lobby and the smoke goes all over the stairs (I had to smell it until 4th floor)

The location was quiet. The matress and pillows were soft and comfy. I went out like a light once I lay down.

The wall next to my bed had some unexplained traces of brownish dried liquid, which is disgusting. I didn't dare looking back at it. The toiletries included almost all things I needed BUT there were small little things that really got under my skin. Like there was a shave but no shaving cream; there were 2 bottles for shower and shampoo but no labels so there was no way we could nơ which one to use. ALso, I booked a room of 4 but there are only 2 glasses.