Holiday Home - Guest House

The location was ok

I didn’t like the Tv only 1 Channel

Good location, quiet neighborhood.

It was quite expensive for what we got. It was unconfortable falling asleep because the Matrace and pillows were coated in some plastic cover. Also almost no water and of course cold.

Despite booking last minute our host Shirley went well out of her way to accommodate us. She was very kind and attentive, and we felt truly at home. It means a lot to meet someone like Shirley, it is worth coming to Port Antonio just to meet her.

The facility had a fridge and water cooker for communal use, there was an AC in the room, the WiFi was good.

The mattress in the single bed consisted of two mattresses one on top of the other. The bed was not comfortable. The check in was tedious, as we were almost not let in although we had booked. Only cash payment.

In the end, we agreed with the owner on compensation that we will stay in this room for the second night as well, and we will only be charged for one night. We agreed to that, and the owner also promised to take us to the bus early the next morning.

After arriving at the accommodation, we experienced a shock... If we had other alternative accommodation in reserve, we would have left immediately after viewing the room. We arrived in the evening and were supposed to stay two nights. According to the description, the ordered room should have: Landmark view, Air conditioning, Refrigerator, Ironing facilities, Coffee maker, Iron, Microwave, Flat-screen TV, Electric kettle, Wardrobe or closet, Drying rack for clothing... However, none of this was in the room, even though it was stated in the reservation... Only a bed, two chairs, chest of drawers, old type TV, fan, shower, toilet. The room was approximately 3x3 meters. Both the mattress and the pillows were wrapped in plastic with covers, so the rustling of the plastic woke us up all night with every movement. There was no place to unpack our things, because the room was so small that we could barely fit our suitcases in there, and then the door could not even be opened. After warning that it was not the ordered room, the owner promised us to move to the ordered correct room the next day. But we already had city tours and trips planned. The owner claimed that we should have written to her on WhatsUp about the payment. But the reservation was through booking.com, where we also have a payment card, I repeatedly confirmed the reservation and the time of arrival in the booking.com message, but for security reasons I did not want to communicate through another application, only through booking.com messages, from where the reservation was made . Even the next day at 10:00 a.m., however, our room was not available, and we had nowhere to move. We lost a lot of time and wanted to finally go on trips. In the end, we agreed with the owner on compensation that we will stay in this room for the second night as well, and we will only be charged for one night. We agreed to that, and the owner also promised to take us to the bus early the next morning.

The ambiance is good and the surrounding location great for sightseeing. In addition, the staff was easy good and considerate. Any concerns will be dealt with efficiently. Looking forward

For the price, I can't complain

Location is close to the town and park

The hospitality was contorting

Well, for a small property, they did there best to meet my needs and concerns.

The host was really nice and the place is perfectly located and feels safe and clean.

The bed was really hard and therefore I had a bit of a rough night. But the firmness of beds is a personal thing I guess.