Riad villa saphir & SPA

Really lovely welcome from Ahmed. He gave us good recommendations and took care of us for our stay. The facility is very clean and well taken care of.

La réceptionniste : très professionnelle

Situation géographique : rien à proximité, il faut obligatoirement un taxi pour se déplacer. Propreté : très moyen SPA : on nous a dit qu’il ne fonctionnait pas ( on aurait aimé être prévenu en amont. De manière globale établissement pas du tout digne d’un 5 étoile.

The villa is amazing, friendly staff, good breakfast. Really comfortable bed and pillow. The villa situated in a development area, road and house building in nearby. Not so far from the center and a calm place to stay. -as a calm area : this area has nothing -yet (you cannot find any shops/restaurants in nearby, you need a car/taxi.

-The pool is not heated, but as I know, this is a usual in Morocco- would be good to be heated. -the room was in the -1 floor, the terrace has no view - just the sky - this was a little bit disappointed - expected the pool/garden view.

Tout est spécial comme si je suis chez moi

Tout est pqrfait

Inga fel på boendet i sig

Hotellet är svårt att hitta och finns inget i området. Personal pratar inte engelska

The staff were friendly and helpful. Breakfast was very nice and tasty. The location was good as it was a relatively quiet area.

For the first day, the WiFi was not working and subsequently neither was the Tv. This meant it was difficult for us to research things to do and taxis. The hotel booked taxis for us but they were very expensive. Breakfast was supposed to begin at 8 but we often had to wait 30 -45 minutes. We opted for the suite with the large terrace which had beautiful photos online. The actual terrace was not as sumptuous as the photos as there was a complete lack of cushions etc. the glass balustrade around the terrace was dirty and dusty. We understand the area will bring dust but regular cleaning would amend this. We opted to eat on two evenings at the hotel and the food was nice but pricey for what we received . There was not any reception staff on site for our final morning and we wanted to settle the bill for food/city tax prior to leaving. The breakfast lady was very helpful and called the owner who spoke with me on the phone and this was sorted. We were unfortunate in that there was a family in the room next to us who were extremely noisy. One morning, the couple decided to have a furious argument which resulted in the man shouting for at least 45 minutes. My partner knocked on their door to ask them to calm down but they did not answer and continued. On our final night, the same family arrived back at the hotel very late and prevented me from sleeping for several hours due to their noise. The garden area was pleasant to view but some of the furniture was dated and dirty. The outside bed was filthy and we would recommend getting rid of it. We love animals and made friends with the local cats. However, the lawn was littered with cat faeces. This has the potential to be a gorgeous place to stay. The staff were lovely on the whole but we would say that staffing needs to be increased in order to maintain the property outside and to ensure that the advertised services are available when they are supposed to be available.

Really nice welcome, friendly staff and ressourcefull! Magnificient riad, and small rooftop pool!

Pillow where quite big...