Riad Arabella

Property exceeded our expectations. Our room was huge, very well decorated with incredible high ceiling (approx 07/08m high). From check-in to check-out, everyone was very thoughtful and welcoming, a big thank you to the whole team of the Riad Arabella !

Location is not directly within the Medina, or not exactly near major attractions. It does however help to reach it by car/taxi. Breakfast was also nice but nothing outstanding. still for the price, we are very happy about our stay.

Riad ligt in een goede buurt vlakbij place rcif. 4 persoons kamer, 1 heel groot bed en 2 1-persoonsbedden. Prachtige hotel kamer met airco/verwarming op de eerste etage. Mooi dakterras. Fijn ontbijt! Abdul was een zeer prettig persoon. We kregen de sleutel van de buitendeur zodat we ieder moment naar binnen konden. Lekkere warme douche met dikke handdoeken en douche producten.

Badkamer was klein maar voldoende. Je kunt er echter geen kleding neerleggen. Verwarming werkte niet goed of niet snel. Bleef best lang koud. Gelukkig hadden we overdag prachtig weer.

Very beautiful property. I would say a Riad is still a riad. It’s not a 4/5* hotel

The bathroom is dated but then again, it is a Riad. There was a smell coming from there maybe bad drainage but again, it is an old Riad with i’m sure beautiful history. Staff accommodated our coming in late but would have been better to just give us a key for convenience. We did have a key to our bedroom though.

A lovely house and a super friendly staff.

Room and staff. They were very polite, wanted to help us with anything we needed.

It is a stunningly beautiful riad and some of the staff were lovely, especially the young man who gave me a breakfast to takeaway. Thank you

I felt unable to let my guard down, and wouldn't recommend it to solo female travellers. When I followed the signs to a restaurant, I had a scary interaction with a guy on moped in a dark alleyway who demanded my attention. I asked one of the guys, Mohamed, who work at the riad for advice who responded that he had told me not to talk to people around here (I didn't) and proceeded to ask if I wanted him to book a trip to the Atlas Mountains. I didn't, especially not after talking to another guest who went on the same walking tour of the city which was recommended by Mohamed after I asked but which I turned down after he quoted me €40. Apparently, it was a shopping tour which feels disingenuous as this wasn't stated, unlike the other guide I went with in the end who was very explicit about the type of tour (history of Fès). I left a day early. Mohamed offered a refund for the final day which was unexpected and generous so I asked him to deduct the city tax from it, and I asked if he could give me the difference in cash. I wasn't very surprised in the morning when his colleague told me that Mohamed asked for my PayPal for the refund. I did enquire about it a couple of days after and no response. To be clear, I didn't expect or request a refund but when offered, I'd expect the riad to make good on their promises. He also claimed that I hadn't paid but backed off when I was able to show the payment confirmation. I don't know how booking handles the payments but I can say that every interaction felt uncomfortable and by the sounds of other reviews, these practices appear to be a recurring thing. Fes certainly is an interesting city but I would not recommend the riad.