Casa Río Cuale and River Retreat

The sound of the river was amazing and the hotel is right next to the river.

The first room that I booked didn't have air conditioning. Booking.com said "air conditioning" but you have to check out the exact room that you are going to book to make sure that it has air conditioning. I called them because technically I made the mistake of not looking at the tiny print Booking.com put underneath the room that I was booking since they put "air conditioning" in the description of the hotel. The guy Mario who is the head guy was very helpful in getting me into different rooms that were available with air conditioning for the duration of my stay. The first room that I was in was very old and not everything worked well. It needs maintenance. If you needed help during the day or night. It was very difficult to find anyone. I had to check out of the first room and move because the room I was in was booked. I met some other people outside that had been trying to find someone to help them check-in. We all ended up going to a bar and restaurant that was a few blocks away to just wait and have Internet. The person that I needed to speak with texted me pretending to be someone else. Just stupid. It was Mario the main guy. The Internet was completely out for 3 days which meant no TV , internet or cellphone service. The second room that I was in had been updated and was nicer than the first room. I needed Internet so I finally checked out and went to another hotel. I was hoping for some peace and tranquility beside the river.

Great location by the river

Everything was great

No hot water.

The staff was amazing!! the place was quiet and comfortable. Felt like home. Mi casa su casa is the vibe I felt very welcome and I appreciate it. Thank you