Muralha House

Posizione centralissima, camera pulita ed accogliente. Il personale cordiale e disponibile!

La colazione l'ultimo giorno sebbene pagata l'abbiamo fatta altrove perché nel cestino del pane/cornetti vuoti c'erano le formiche. Quando lo abbiamo fatto notare hanno trattenuto il cestino e non lo hanno rimpiazzato. Se non vi piace la colazione salata, sconsiglio per la poca scelta dolce.

Located in the center of Lagos and a fast response time in communication with the reception.

Unfortunately, the place was soulless. Another home converted into a tourist stay. But when booking at a local resident , we expected to be part of the local house. Also low isolation, and a lot of noise during the night (other residents, cats, seagulls) Place was cramped

I had a very unpleasant stay at Muralha House. You arrive to a locked house without any information, you ring the bell and it reconnects you to the host's phone. So no reception and no invitation. That already felt quite uninviting. The room was just fine but it faces the street and is at ground level so there was no option for me to leave the window open at night since it didn't feel secure. You wouldn't know about this from the photos or anywhere else. Then after one day the host decides to charge my credit card for the payment without no notice even though they first sent me bank details so I could pay them myself. Since they did not notify me about this it could have happened that I would pay them myself and be charged twice without knowing. They didn't message me after they charged me, they just did it and didn't tell me. That felt totally unprofessional and the host tried to save the situation by telling me on whatsapp that "All is safe. Yesterday you rest. Today the wether is fantastic. ... Big hug." Totally random positive messages sounding like a robot. What eventually really angered me was that after checking out (which I had to ask for instructions for how to check out because I got no information from them) I suddenly got an email from booking.com saying that "Muralha House notified us that you didn't check-in on 2024-10-18" which of course is a date that I checked in. After I asked the host on whatsapp if they can explain that, they never replied. Very sketchy place and communication and I definitely don't recommend to stay here. All they probably care about is business not customer service.

Location very good. Loved the little balcony overlooking the street. Communication with host was very good.

Great location, private bathroom

Remote hospitality, our window was broken so we couldn’t open it for the entirety of our stay, nowhere to hang our towels, swimsuits (even though there is a garden) so they never dried, unclear why we weren’t charged through booking.com as usual so we had to make a bank transfer.

location, breakfast, patio, cleanliness, privacy, lemon tree

room could be bigger