Casa La Palma

The terrace upstairs was amazing. The room cozy and the toilet clean and with a good shower.

Nothing.The stairs from city center, but this is not part of the property. It’s the amazing city.

An excellent Riad. The staff are very nice. Love it.

No complaints

Everything was perfect, Rafik and the guys are the absolute best, they are really friendly and helpful, we spent wonderful time around thanks to them. The view from the hotel is outstanding (you just need to pay the price by climbing to the top of the medina hehe, as the hotel is situated on the top of it, I would not recommend it to people out of shape). We would definitely comeback here sometimes in the future for sure!

Really friendly and helpful staff. Great location. Excellent view from terrace.

The riad is perfectly located with a beautiful view. A few minutes walk from the main medina streets, and a few minutes from the parking as well. The riad itself is much cuter in real than in the pictures. Rafeeq and crew were super hosts. They accompanied us to and from the parking. Gave us a quick overview of what to do, where to eat and the likes. They serve a cute breakfast as well, and do so with very warm smiles. Absolutely loved our stay here.

Incredible staff. Rafik is an terrific host and an all around wonderful person, you can tell right away. Despite the English language barrier (he speaks Spanish and Arabic), he showed us tremendous hospitality and made lots of recommendations for sightseeing, restaurants, cafes etc. He got laundry done for us when we asked (same day job) and even refused to charge us for it...of course we insisted and paid/tipped, but that was an incredibly heartwarming gesture. The breakfast views on the terrace every morning were great. The whole experience felt more like a homestay rather than a hotel, due to the cozy/homey feel of the place as well as the warm hospitality of Rafik and his colleague. You can approach them with anything and they seem eager to help and accommodate.

Not a negative but just a caution: the property sits towards the top of the hill so there will be some steps involved but as long as you don't have physical handicap or challenges, it's not bad at all. The positive of that is you also have a unique terrace view that very few around town do!

The room was spacious and clean and the view from the roof top terrace was stunning. The manager, Rafik, and his colleague were incredibly helpful and friendly and they went out of their way to assist.

The following are not strictly complaints but observations that might help more fully inform someone. Chefchaouen is built on a hillside and Casa La Palma is near the top so there are lots and lots of steep steps. The location means you cannot go door to door by transport . You have to walk the narrows paths to get to the Casa. If you are fit it is okay, if you’re not the walk back from dinner can take a lot longer than Google Maps suggests. And there are more steps to get to the rooms inside. Also the facilities are homely, don’t expect modern luxury. We loved Casa La Palma but it may not be for everyone.

Great staff. Helped us with our heaving suitcase all the way from the car park to the property and back up the hill. Excellent service, great location, nice room and decent breakfast.