PiranArt Boutique Hotel & More

Good location for exploring the city. The room was clean.

The guest house is difficult to find & there was no information prior to arrival. The owner had forgotten we were coming so there was no one to meet us on arrival( although she did not forget to take our payment, three weeks before our holiday!). The room is much smaller than the creative photos indicate & the bathroom is tiny. There is no Wi-Fi in the room & only one cup for tea/coffee for two people. The double bed had two single duvet covers without the duvets inside. It is a room only - breakfast ( not included in the price) is not on site. Very disappointed.

Very central location, aircon, clean.

Tiny room, hardly suitable for 3 adults. Bathroom 75cm wide so you had to open the sliding door to pass the basin. Imaginative use of space but altogether too small. We were only there for two nights - had it been longer we would have moved elsewhere. Entry/exit was chaotic - dropped off wife and daughter and took car back to car park. On arrival wife found there are several apartments but nothing on our booking said which was ours. A phone call to the owner proved unhelpful - was told to go to Restaurant Pawel but in the end a cleaner provided access. When leaving we were told to take the keys to Restaurant Pawel but staff there had no knowledge of the apartment - it turned out that there is also a Restaurant Pawel 2 a few door down but that had not been mentioned.

Room was comfortable and very clean

Check-in was very complicated - there's no one at the property and the owner is based ten minutes' walk away. It wasn't made clear that it is a tiny alley with no vehicle access so it's not suitable for people with heavy bags. Breakfast is in a separate underground building which was bit creepy. Claims it has a 'private beach' - not true!

Breakfast i provided at another location, the family run business made a fabulous breakfast! Location was central and excellent The decor is lovely

FIRST and IMPORTANT!! The host does not live on site. When booking ask them for the address of the breakfast restaurant in case of a problem on arrival. When we arrived (6pm) we could not make phone contact with the host and spent almost two hours waiting / talking to booking.com who also could not reach them by phone. We read similar reviews from that week. We were about to leave Piran and go seek a hotel (in Italy!! everything else in and around PIRAN was completely booked out), when some other guests arrived back from the beach and opened the front door. They took us to the restaurant venue where breakfasts are served and where the host was working ... and ... we got the keys and had a great visit. The breakfast restaurant is gorgeous inside, but has no sign outside :) Second - the refrigerators are tiny and not strong enough for baby food - better to not plan to need refrigeration.

The only positive things we could find: the airco works and the location is good and charming (but not accessible by car).

Upon arrival, the guesthouse was closed and no one was there to open the door. No answer to our phone calls. After 45 minutes, we finally got a call back and someone was sent to let us in. Breakfast and the owners are in a different building (a former nightclub) 5 minutes away from the guesthouse. The room was very small, 8 or 9m² instead of the advertised 15m². The ‘large double bed’ was 1,20x1,80m. We barely slept during our stay. The room was dirty, it hadn’t been cleaned. Hair in the shower, hair on the floor, toothpaste stains, sticky toilet, cobwebs and dust everywhere and even a supermarket bill from the previous guests on the floor. Fungus in the shower and on the walls next to the airco. There is a cleaning fee that was added to the booking price. I wonder why we paid this. The mini fridge in the room didn’t work. When I went to the owners to inform them, they couldn’t care less. We had to throw away the food we bought at the day of arrival. When we noticed the hair dryer didn’t work either, we just saved the effort of telling them. Parking was advertised as 11€/day, reservation was needed. So I reserved parking in advance. Owner sent me to a parking garage (1,2km from the guesthouse) where I ended up paying 24€/day. No reservation was needed at all. Half of the info on booking is a scam! I feel cheated and ripped off. The mosquito net is a joke too. It’s wrongly installed so you can’t close the net. The wifi doesn’t work. The rooms are not soundproof at all. We could hear every single conversation in the building. The stairs are also very noisy. We had ‘courtyard view’ which meant we were looking at a giant pile of garbage. Breakfast wasn’t really our cup of tea and rather limited (no meat, no choice of bread). Fruit juice and coffee were both at room temperature. In the room, the prices are advertised. We paid 144€/night (excl. tourist tax and breakfast), the advertised price in the room was 120€.

Nothing.

We had to wait 1 1/2 hours outside the property, because the host wasn't avaliable. When she arrived she told us the toilett in the original one isn't working and we had to go to another house of them. Arriving there, the building site was unfinished. Everything was covered in dust and dirt. The room was only 10 m2 and the toilett was outside of the room on the corridor. Building material was laying all over the entrance room and the sleeping rooms were not clean. Also the sink and toilett were not connected properly. We ended up leaving and hope we get some refund, as this location was inaccaptable to stay in.

The location.

Although we asked the day before we were not informed about the complex parking facilities in Piran. In the radius of 1 km from the hotel there is no parking. You had to have (this we knew during checking out!) a written proof of stay, then you have 50 minutes to leave you luggage and park your care outside the center for 24 euro/day (as said we had an additional 5 euro tax because we didn't know about the proof). We didn't stay in the house documented on the website. There were so called problems with the pluming of the room. We don't believe that. Another couple had also to move to another building and we went later to the original location and spoke with guests there. I think they were simply overbooked. Once going with all the luggage again to the other building we had to wait for about two hours: reason, the room/floor was still under construction. During the whole stay we had to find our way through building material on the corridor. For shampoo or shower gel they had to go to the shop. For a dustbin we had to ask, no cabinet inside the room. One toilet (outside the room) had no key....Going downstairs rubbish everywhere, it looked more as a farm where there busy with preparing all kinds of foods displayed everywhere. The breakfast was so poor (what a difference with the pictures we saw!). Two times cold coffee (when we asked for warm coffee the second day they gave us pure coffee in the cup with hot water so not drinkable), yoghurt (only white home made), some cheese, jam and peaches in juice and that was about it. The kitchen looked dirty with a hairy dog sleeping on a mat next to the cooking area. The home made bread was OK but the rest we got we got the second day was dry. We have one huge recommendation to the owner: try to focus on you corebusiness and not inventing all other new things such as making ice-cream, juices, marmelades,... And for booking.com: if is there any option to be compensated for this?

Booked and paid for the property several months in advance but when we tried to check in at given time, no one was at the property to check us in. We waited and tried several more times over the course of 2 hours, as well as messaging and calling the property, who did not respond. Ended up having to book a last minute property, which was much more expensive, as we could not check in and had no correspondence from the property. Sent a request for a refund but have not had a response from the property.