Maroela Guesthouse Brits

The owner’s husband was helpful

The owner didn’t expect us. I did the booking and paid for 3 rooms a month in advance. We showed up at 15:00 and said no booking for us. I showed her on the app but she demanded to see our bank account reflecting the payment. We had to wait in foyer with our bags while she fixed the rooms. No ‘please come and sit in the lounge and have some water, sorry for the inconvenience’. She is busy renovating rooms. We had to sleep in rooms with a strong paint smell as they were painting. Headache the next morning. 1 room’s drain was blocked. We asked if we could add breakfast(continental) and she said no, she doesn’t have enough food. When we checked out the breakfast room was still stock with way more than we could’ve eaten. We struggled with the aircon and the husband showed us how to - he was very friendly.

Location excellent. Breakfast fair, coffee and tee were cold

Information in room re wifi, restaurants, places to see, check in/ out procedure. Not enough towels DSTV did not work

Don't offer breakfast, its in a very quite area

to be told there are overseas guests therefore we should not disturb, made us feel less of guests even though we paid fully for the lodge. We were basically assumed that we will make noise. Were also told to check out at 9h00am even though checkout time was 10am

Location was perfect for our business in the Brits industrial area

Everything was as expected

First class

King size bed