Jero Griya Ubud

During our stay, there were lizards in our room which made us feel very uncomfortable. We asked the host for assistance in removing them; however, the issue was not resolved at the time. On our first night, there was a lizard in the room. We were provided with insect spray and expected to deal with the situation ourselves. We were advised that an alternative room would not be available until 28 May, despite arriving on 23 May. On the night of 25 May, another larger lizard appeared in the room. We requested to move rooms immediately, but were again advised that no alternative room was available until 28 May. We asked the host whether there was any nearby accommodation available for the night, as we were very uncomfortable remaining in the room, and were advised that nothing was available. However, we were later able to secure alternative accommodation ourselves that night at our own expense. We did not feel comfortable sleeping in the room and had to arrange alternative accommodation at our own expense. Throughout the situation, we felt there was very little practical support available to help us manage what was an anxious and stressful experience. We repeatedly raised our concerns and explained that we were uncomfortable remaining in the room, but no immediate solution was provided, leaving us to make alternative arrangements ourselves. A replacement room was offered several days later, but by that stage we felt the solution came too late given the impact on the first part of our stay and we had already moved elsewhere. We requested a refund for the unused nights, particularly the three nights before the room change was available, as we were unable to stay comfortably in the room we had booked and had to pay for alternative accommodation ourselves. The request was declined, with the host repeatedly referring to the non-refundable booking policy, even though the issues that led us to leave the property happened during our stay.

The owners were very warm, friendly and helpful. They can arranged for Mt Batur trek as well as other activities too. Property is really beautiful and rooms are very clean and spacious. And Ayu is the sweetest person ever :)

Nothing! it was perfect!

地理位置好 出门一直直走八分钟左右就到乌布皇宫了，女房东真的超级友好，每天都会和我们打招呼和聊天，房间也很干净，每天都有人打扫，而且很安静

Nagyon kedves személyzet, jól felszerelt szoba, mesés reggeli.

Friendly host, Quiet neighborhood, Adorable rescue cats, Easy access to Ubud, Great value for money, Outstanding hospitality

Everything met my expectations.

Buen alojamiento, con buenas instalaciones,vistas muy cómodo llegar a "casa" y tener todo limpio y fresco. La ubicación es perfecta, puedes ir caminando a la calle principal de Ubud, está a 6 minutos aprox caminando del palacio real. Ayu es muy atenta, nos proporcionó moto, lavandería, coquitos de bienvenida y un detalle por nuestro aniversario. Limpiaban la habitación cada día y cambiaban toallas. Un 10 de 10. Siempre estaba disponible para nosotros. El lugar es muy muy bonito. Tiene gatitos

Nada

The host. Aya was outstanding.

Internet connection is very slow. Barely worked. Ac could have been cooler.

ウブド王宮まで徒歩10分程度とロケーションも悪くなく、ホストの方もフレンドリーで過ごしやすかった。 また室内も虫がおらず、快適だった。

The stay and the host Ayu was so lovely. It’s a 10-15 min walk down to the main downtown Ubud area, lots of food and shops around. Ayu was so warm and welcoming and I looked forward to seeing her smile and saying “welcome home!” every time I walked in the door. Also as a young female solo traveler, I felt super safe here and would come back in a heartbeat! The room was also clean and quiet with gorgeous views. Thank you!!