Donna Grazia Relais

Everything was fantastic. The place is lovely, rooms are comfortable and clean, and our host, Emanuele, gave us a great welcome. Thanks a lot.

value for money. good host. clean

none. it’s good. missing wine glass or coffee machine but it’s ok overall

Emanuele was an amazing host, really friendly and informative. He even phoned a local restaurant for us, and got us a table on New Years Eve- Buon Anno, even though they were full.

Great location friendly staff. We were given a free upgrade!

everything was ok

Emanuele a welcome great host, with warmth, attentive and ready to provide any help and guidance. As a family, we stayed in the apartment. A lot of space although one ensuite is a bit crowded for a group of family, yet it was known upfront, so no complaining. Great location in the historic center of Gallipoli. Continental breakfast, Emanuele pampered us with fresh warm pasticciotto with cream, delicious.

No possibilty to park nearby, it is restricted for residents only. you can stop nearby to unload and load luggage, and then park in the Port which is 10 mins walk away. WiFi signal in the room is weak.

Great central location, 5 min to beach, cute patio, speed WiFi, spacious room. Breakfast - coffee, one croissant, yoghurt, but each day the same.

Double room has no window, only entrance to public space - breakfast area and stairs leading to other rooms. Doors has no airing mode, thereof you'll have no fresh air. Loud conditioner - will not let you sleep. In order to have some privacy you'll have to keep doors shuttered, thereof - no natural sunlight as well. Not sound proof - you'll hear all noises from the stairs, doors slamming etc. The lights on the stairs were on all night, and door curtain is not thick enough to ensure darkness in the room. After first night I've told hotel staff about my issues with sleeping, but was told - we are sold out, no chance to change the room (which wasn't true as on Booking there was room available for my dates). After that host pulled away and pretended the problem didn't exist, never once asking me, if only out of politeness, how I was doing... Bottom line: 1. level of comfort was unacceptable for 250EUR rate 2. hotel staff was not able to professionally manage and resolve issue raised by customer.

The property has an excellent location in the center of old town, very close to the beach and other attractions but far enough from the crowds and noise of restaurants and cafes nearby. The room was spacious, bright and comfortable. The customer service displayed by the Manager Emanuele was impressive. He was very attentive not only with overseeing everyday activities but also helpful when medical attention was needed. Bravo Emanuele!

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We thouroughly enjoyed our stay in Donna Grazia Relais. The host Emanuele was very friendly, helpful and always ready to help us out. The hotel is located right in the historic center of gallipoli and there are a lot of restaurants, cafes and a beach just a quick walk away. Great place, best regards!