Viasarnelli72

We had a wonderful stay at Viasarnelli72 B&B. Matteo looked after us so well and was always helpful. The B and B is very well run and extremely clean. It is positioned very close to the old town. They offer a nice, continental breakfast. If we return to Polignano a Mare, I would definitely stay here again. Thank you Matteo!

Property was beautifully presented, clean and comfortable.

Nothing

Perfect location, the building is recently renovated.

The air conditioner is not working properly. The breakfast is really poor, unfortunately but on a great location.

Very friendly owner and staff . Very helpful. Super location.

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Excellent!

nothing

before check-in, i asked several times if i could check in earlier, the host said yes (although, as it turned out, he was preparing breakfast for guests at his another b&b at that time). when i arrived at the agreed time, mateo said to wait 20 minutes. it was about 40 degrees outside and i asked to at least remotely open the door to the entrance. mateo came in bad mood and immediately started saying that check-in is after lunch, although the description of the accommodation says from 11.30 (which is not true), i reminded about our agreement that i would check-in earlier, that he agreed to it and he could just say no. mateo's english was quite bad so when i wanted to pay the city tax and said that would be nice to pay with a card instead of cash, he thought i didn't want to pay at all and started yelling at me. i asked why he was shouting at me, he could not answer. even if you put aside the rudeness of the owner, the room was dusty, the photos of the room are photoshopped and look much better than in reality, the bathroom is dirty, there are stains everywhere on the walls and ceiling, i found a bunch of someone else's blond hair in my bed (see the photos). also if you have big suitcases or are a disabled/elderly person there are tall and steep stairs without a lift. the next morning mateo texted me if everything was fine (no apologies), as if nothing had happened. i said i was disappointed with the way he treated me and the room itself, i also sent the photos of the dirt. already knowing that my feedback on the booking would be bad, he began to gaslight me and claim that it was me who attacked him, that i insulted him with my comments about his behavior and the cleanliness of the room, that he has all good reviews and that i should, according to him, "do an examination of conscience". then he said if i didn't like the dirty room then i had to leave.