Casa Lava Luminosa y con Magníficas Vistas

The view

Our first contact with the host was very pleasant, with friendly recommendations and local tips that made us feel welcome. Unfortunately, the apartment itself did not meet expectations. It looked more used than in the pictures provided, and on the very first evening we discovered an ant problem. We immediately informed the owners, who initially promised a solution for the next day. However, after a full day had passed, they claimed to have addressed the issue, but the apartment was still full of ants. When we followed up, their communication became noticeably less friendly. They were dismissive, uncooperative, and at times outright rude, showing no real willingness to find a solution or acknowledge the ongoing problem. As a result, we decided to book another hotel and informed the owners of our decision. Despite only staying 1 out of the 8 nights booked, and even after multiple attempts—together with Booking.com—to reach a fair resolution, we were still required to pay the full amount. Overall, while the initial communication was warm, the actual stay was unacceptable, and the owners’ attitude after reporting the issue made a difficult situation even more frustrating.

Marta was very helpful and friendly and it was very comfortable stay. The appartement is very private with a great view towards the ocean.