Waterside Stay - City Centre with Parking

We absolutely loved our stay at this property! The location was perfect, with easy access to local attractions and great restaurants. The beds were incredibly comfortable, and having a fully equipped kitchen made cooking a delight. The host was also very responsive, ensuring a smooth check-in process. Overall, it was a fantastic experience, and I would definitely return!

While my stay was enjoyable overall, I was a bit disappointed with the garden area. It wasn’t practical for our needs as we had young children and therefore they wasn’t able to use it to their advantage. Maybe consider a more practical garden layout especially for families with children as this could really elevate the outdoor experience. Despite this, the rest of the property was lovely, and I still appreciated my time there!

The location was ideal close to family that we were visiting.

The instructions to use the electronic key lock were incomplete which made accessing the property difficult in the first instance, however by luck we managed to enter the property but then struggled to re-enter the property each time we returned. The cleanliness of the property was awful, when we entered the property there was a stale smell that hit us immediately and multiple flies in the property. We killed at least 5-6 and there were still more flying around the house. The general upkeep and state of repair of the property was poor with stair carpets being soiled heavily, carpet in the living room under the dining table was gathered and worn, burn marks in the kitchen flooring and chipped kitchen worktop, dirty bean bag in living room, sofa looked very worn and in need of replacing, poorly repaired broken mirror in bedroom, marks on toilet seat cover, black mouldy silicone in shower. The blind in one of the bedrooms fell off on opening one morning, which the host has apparently said we caused. Had the property been maintained well I could understand this, but based on the level of upkeep of the rest of the property I can assure you this was a pre existing issue. And as we reported multiple issues the host is clearly looking for a reason not to reimburse. The host themselves were unhelpful. I reported the cleanliness issues and struggle to use the door lock straight away, however the host made no effort to come and investigate or rectify. They asked us to send pictures and when I asked where to send these they replied via the booking.com app. Booking.com have since confirmed that this function does not exist. When I was not able to do this via the app I tried to send it via the "email the host" function on the app, but unfortunately the pictures did not send, only then on our last day did the host provide a direct email address. I would not recommend this property or host, no compensation provided by host despite problems, stay away!

Property is clean, in a nice neighbourhood with a distance to town that brings the cost of taxis very low. The bedding is always fresh and towels are provided. The heating is on for arrival and there is cutlery, crockery and glasses in all cupboards. The parking on site is very convenient and the door lock being pin coded means you don’t have any keys to worry about losing. I have been here a couple of times now and will continue to recommend it

My only grumble is that the garden is a bit lack luster and in my opinion, doesn’t fit with the rest of the property. Other than that, it’s entirely functional

central to where we was working