Host & Stay - Lavender Cottage

Location was perfect secluded but not far from main beaches.cottage exceptional both high quality fittings and cleanliness

No problems or nothing negative about accommodation

Tv reception in main room useless Very loose tap in kitchen, despite being reported previously Strong smell of stale water in bathroom Shower goes from red hot to cold without touching controls, again previously reported but not fixed Despite saying this address was in Bamburgh when booking it later turned out to be Belford. Wanted to leave car behind, due to this wasn’t able to

Location Bike storage Well equipped

Some fittings seemed a little cheap or shoddily fitted. Kitchen tap loose. Noisy hot water.

Been three times previously, always immaculate, peaceful and great location

Nothing really

Fantastic property in a great location near Bamburgh. absolute peace and quiet which is just what we were after.

Our issue is not with the property but with the agent that the owner has used to manage the bookings. The company is called Host and Stay and were extremely hard work to deal with. initially I was not happy about having to pay a damage waiver or leave a deposit but having checking the small print in the booking I accepted that as a requirement. host and Stay were relentless chasing the completion of the damage waiver. I finally completed a link they sent me which I later found out was for a different date and someone else’s booking. Host and Stay continued to chase for completion of the damage waiver despite me explaining that I’d followed the link they’d sent me and made the payment for the damage waiver. I explained that to complete the process again I would have to pay twice. I asked them to transfer the completed verification and insurance to my actual booking. I thought I’d finally got somewhere when they emailed to say they were happy I’d completed the verification and would receive the entry information. I received an email containing the “PIN number” and wrongly assumed that was the key box number. Arriving at the property I tried the number and it did not work. I rang Host and Stay and explained that I needed the key box number and their representative said that I had not completed the verification or insurance process! I again explained what had happened and that they had sent the wrong link so the rep put me on hold to look into it. Some 10 minutes later I hung up as there was no sign of anyone coming back to me and rang back. their rep again said I hadn’t completed the process at which point I again explained what had happened. eventually they gave me the key box number - they are a nightmare to deal with and I only go to this length of putting this information in the review in the hope the owner of the cottage sees my review and considers the use of Host and Stay as their agent.

Accommodation was comfortable and had everything we needed

We liked everything