Sea View, Beach Road, Cromer

The location was perfect and the host Sophie was friendly and helpful.

A toilet on the ground floor would have been useful.

Location good, close to the beach.

When we arrived at the property it was filthy, the floors were not clean, there was green mould in the hot tub, grease all over the appliances, windowsills and countertops in the kitchen, old dried food in the cutlery drawer and on other surfaces. The fridge was also not clean and had food left in it. The baby’s legs were black with dirt within minutes of her crawling on the floors. Added to this, the property was advertised as 7 bedrooms, but actually only had 5 and a small box room with a z-bed in it. There was no bed linen provided for this bed. The hot tub was green when we arrived and so someone had to come out and clean it, he was there for a couple of hours when we should have been enjoying the garden and patio are also meaning we couldn't use it for 24 hours as it was cold. This was very disappointing as it was the main reason we decided to book the property in the first place. He also was parked in the parking spaces at the rear of the property meaning we had to pay to park elsewhere until he left. I immediately messaged the host, who apologised profusely and said she would rectify the issues and issue us with a full refund for the first night’s stay as compensation, which we accepted. She sent two teenage boys over to clean the kitchen floor again the following afternoon (which we’d already done as it was too dirty for the baby to be crawling on) and some linen for the bed that my daughter had had to sleep in without any the first night. She later decided that she wouldn’t refund us any longer and in fact now is asking for compensation for providing cleaners and linen! The house should have been clean when we arrived and had enough linen for all the beds in the first place. I would definitely avoid staying here, it's a real shame as the location is great and it could be lovely if it was handled properly.

very comfortable and spacious