East Thorne Glamping

great rural location with well kept grounds , staff very friendly and helpful, accommodation well kept and kitted out.

The Cynefin lodge has a gorgeous view and felt private, which was very relaxing.

Although we knew the amenities that were provided, items such as kitchen roll/ disinfectant would’ve have been great.

The glamping site itself was genuinely lovely the facilities were clean, the setting was beautiful, and initially we had a really positive experience. Sue, the lady we first dealt with, was absolutely amazing and very welcoming. The pool staff were also fantastic and friendly throughout our stay.

Unfortunately, the experience at checkout completely changed our view of the place. On the day we left, another member of staff approached us in a very aggressive and rude manner. We were told that because this is a “family run business,” we were expected to clean absolutely everything ourselves including washing dishes, cleaning floors, stripping beds, and even taking bedding/towels to be washed. The expectation seemed to be that the property had to be returned in exact showroom condition rather than simply left respectfully tidy. There is a huge difference between asking guests to leave a place reasonably clean versus speaking to people in an intimidating and hostile way. The tone and attitude were completely unnecessary and honestly made us feel extremely uncomfortable at the end of what had otherwise been a good stay. It’s a shame because the location and facilities are genuinely nice, but customer service at checkout matters just as much as the accommodation itself. Future guests should be aware that the cleaning expectations are extremely high and the way they are communicated may not be pleasant.

We loved it as soon as we saw it. Never seen anything like it. There’s so many things we liked. It’s a lovely wooden round building out in the countryside with plenty of natural light. And there is a jacuzzi. Inside it was simply but beautifully furnished with everything you needed for a wonderful stay. The bathroom was the best with a roomy walk in shower. We’ve stayed in some places and it was easily the best bathroom we’ve had.

Nothing really. The kitchen area had everything you needed. The only thing missing maybe was a microwave oven, but it had an induction cooker which heated up quickly.