Tay View Apartment

Adequately furnished. Enough space.

The apartment was very cold. We contacted the owner, pillow partners, booking.com numerous times by email to find out how to turn up the heat. There were no instructions in the apartment. Finally, 24 hours later someone replied that the owner would come over and show us how to turn up the heat. Nobody ever came. We were cold for our three night stay. Lighting was inadequate in all rooms except for the kitchen. Not enough light to read in either the living room or bedrooms. One of the shower drains was plugged up so wouldn't drain.

flat was excellent and easy access to dundee city centre.

Good location, close to city centre. Relatively quiet area.

This property is managed by a company called Pillow Partners, who are horrendous to deal with. They were responsible for taking payment, but tried to do so in a totally unprofessional manner, requesting secure verification codes and PIN numbers over the phone, which no cardholder should share. Their personnel were often rude, and did not return calls when promised. Either they are a completely amateur operation, or running a scam to harvest credit card information. The property itself was not particularly clean, had a rather tired decor, and a background smell of smoke, which the owners had tried to mask with air fresheners. The pictures are very skillfully shot to make it look attractive, but it does not live up to the standard expected.