Urban comfort- Home stay

Good people , clean property, straff was always ready to help.

I made the booking through Booking.com. However, a representative from the Suvarna team, named Raj, was very rude and insisted that I pay 50% of the total booking amount upfront. When I contacted the Booking.com team, they advised me not to pay anything in advance and to settle the full amount during check-in.

Upon our arrival in the evening, we found the water tank empty and had to switch on the motor to fill it. Due to this, there was no hot water available in three of the rooms that night as there was no sunlight for solar heater to work. The cleanliness of the apartment was extremely disappointing. The floor mats appeared to have not been changed for over a month, and our request to replace them was ignored by the caretaker who handed us the keys. The sofas in the hall were covered in so much dust that we did not feel comfortable using them. When we pointed this out to the caretaker, he merely smiled without taking any action. Additionally, the bathrooms buckets had stagnant, sticky water that seemed to have been there for days, and the house had a persistent foul smell. As the person who made the booking, I felt responsible, and my family members were very disappointed with the state of the property. We had expected a much cleaner and more welcoming environment. We hope you take this feedback seriously and address these issues to improve the experience for future guests.

Location is good. One downside is no restaurant is nearby.

The Booking is changed to Suvarna Inn at the morning even though I have booked Nandana. The reason they have told is not convincing. I believe many people have experienced the same.

Lot of mosquitoes and bed sheets were not cleaned It’s a old property

The house was pretty decent. the caretaker was there to help us out whenever we needed. Regularly we got a call from Ms.Bhargavi asking us if we needed anything.

The property could have been beeter maintained as there were some water stains on the ceiling and walls. Geysr was not working in oneof the bathrooms. We had issues with mosquitoes, as there were many.

They not provided facility which I selected, while booking in details as A/C accommodation ptovided non A/C, all maintenance staff are not responding and d not giving proper details my experience was not comfortable with this property

Details mentioned A/C, but provided nonA/C I never face this type of experience at any time Staff not value for customer they are valued for money