Host Stay The Townhouse

From start to finish this was very disappointing, i booked the trip and paid full i seen the money leave my account. i got confirmation of booking the following day Host & stay rang me to state that i would have pay my balance or could risk losing the holiday, the problem is they operate from india and basically have very poor customer service. i contacted booking to confirm the transaction anyway after three more emails from host & Stay they backed off,all communication is generic garbage.

The general housekeeping of this apartment is actually disgusting, i new on entrance this was going to a rough ride the door fell to pieces the screw cover was not fixed. One key to share between 6 adults. The carpets need good clean. All of the walls and skirting boards are absolutely covered debris. There was empty water bottle on the stairs. The floor under the dining table was covered in food debris. The fridge was very dirty. The doors for the balcony looked as if theyed been wiped with an oily rag. The bathroom downstairs had black hair everywhere. There is cobwebs all over the bedroom walls. We contacted Host & stay 5minutes of arrival to speak to someone, they said they get a cleaner for the following day, i told them not to bother as we would clean it to our standard. i don’t know we these apartments opened but it certainly has not been maintained you could actually see the wood through the paint. No attention to detail first impressions last when that handled fell off i thought the cleaner is aware that. The problem is the staff at saltburn need to be more accountable instead of allowing all the issues go to India. The reviews are plain to, how many people complained about the too hot, it’s not trying to get a plumber when halfway across the world.

great location and free parking across the road beds are super comfy great onsuites/bathrooms for everyone

nothing

It was a lovely modern house, clean and very spacious. It was in a great location

The living/kitchen on the top floor The hot water supply was poor and the central heating did not work so it was cold. I contacted the appropriate people, who were supposed to be speaking to an engineer and calling me back, but this never happened, so I sent an email and received a reply about trying to get the pilot light lit, it there was a message on the s teen that the igniter wasn’t working. They asked for a photo of this, so we sent one. No more contact after this.

The location and living area were great for our group of six

A few very minor issues

The digi box for the key was worn was a bit of a faff to open especailly as we arrived in the dark

Well appointed and comfortable, fantastic location for all that Whitby has to offer.

N/A

Location is great although the road is busy and noisy. House is modern.

Standard of cleaning was not great. Property had a number of known maintenance issues that had not been addressed before arrival - broken toilet seat, damage to skirting from leak, loose tiles to bathroom, a note on shower to say not to use it for too long as it floods the bathroom. Hairdryer did not work and we had to purchase one first thing in morning.