Casa Marisol

Easy parking, comfortable beds, and good Wi-Fi. There’s a convenience store nearby, and the center is within walking distance. Would stay again and good value for money.

The windows in the bedrooms don’t fully close, so some noise can be heard. Also, the living room could be brighter.

It was a nice little house.

Doors didn’t work well, refrigerator broken, no water pressure. Staff was very slow to respond.

Was able to cook breakfast due to adequate amount of kitchen a accessories and a super market 10 minutes walk from the apartment.

The apartment had some plumbing issues that was particularly resolved after contacting the owner. The apartment is a good20 minutes walk from the main tourist area of Cozumel so we had to take a taxi on several occasions. Don't bother flagging a took took taxi because apparently they are only allowed to pick up locals.

location and the vibes of a Mexican house with a local and touristy feel at the same time.

Facilities, co-ordination with the facility owner. Poor communication and language barriers of you dint speak Spanish.

very clean and excellent location

all was great

It’s larger than a hotel, which is nice for friends traveling together. It’s a spacious two bedroom apartment with a large kitchen. Bit of a walk to the main part of town, but there are places to eat nearby. It’s more like living as the locals do than staying at a hotel. Would have been a 10/10 if it weren’t for the terrible experience during a plumbing emergency.

Zero communication from the property - even in the event of an emergency. I asked for transportation suggestions. No response. I tried to communicate when we arrived on Sunday. No response. I had a question about the wifi. No response. All of this I could forgive, but not what came next. We woke up Wednesday morning and the incoming water had stopped working. We couldn’t take a shower, flush toilets, wash hands, nothing. It was completely shut off. Contacted the property through THREE separate channels - phone, text, and message via Booking.com. No response. We decided to go out for the day and hoped it would be fixed when we got back. Nope. Some people came to work on it late that evening, but still no response to the messages I left. Somebody else showed up and gave us huge water jugs, but they were too big for us to lift or use. Great for drinking, but not for flushing the toilet. We stayed Wednesday night thinking it would be fixed the next day. By mid-day Thursday it still wasn’t fixed and zero communication from anyone. We were going home Friday, so we had to book another hotel at our expense just to take a shower and not feel embarrassed about going to the bathroom. Most people would expect a partial refund for the inconvenience and having to double-book, but nope. After three days of Booking.com trying to get a response, the property came back with no offer of a refund whatsoever. Not even an apology. I am a seasoned international traveler. I understand things happen and I try to be patient. I’m familiar with island time. This was beyond that. This was the worst lodging experience I have had in fifteen years with terrible customer service on top.

It's in a nice location. You're among locals so if you want to feel like you're living in an authentic area, it's great. The main street is within 15 minute walking distance so you're fairly close but still in a quiet residential area. Having a car helps but restaurants, shops etc are within a walkable distance if you don't have one. The property was nice and clean and has an off street parking area (watch out for coconuts!). You share the parking area with another property that the owners rent out right next door but there is enough space for 2 cars.

Not major problems but something that could be improved: The downstairs area (kitchen, living room) doesn't have AC. It's not a problem in the morning but in the evening it can get a bit stuffy. There are ceiling fans, however. Maybe a bit better system with the rubbish (extra rubbish bags, better explanation of where to put the full rubbish bags, how to separate). If you're a family eating in and staying a few days, the rubbish bin fills up fairly quickly and it becomes an issue.