Charming 3 Bed Village Green Cottage East Lothian

Very comfortable and spacious over three levels, very good communication via messages from the owner.

The bed mattress could be upgraded, the mattresses were comfortable enough it's only because I use a Temper mattress.

No door number or name ! Fan in top bathroom needs changing to a silent one. As very noisy !

The only thing good about this property it was near my family

The entry system is very difficult. In fact a passer by tried to help me and told me that he is always helping guests. There was no WiFi. The router was in a locked cupboard. Because of this my 2 guests didn’t stay as planned as they needed to do some work. I knew where I was going but a stranger would possibly have a problem finding it as Greenbank is not written on the window above the door. The external door looks very shabby and needs repainting. My bed was not comfortable, the mattress springs were digging into me. It was very cold and there was no way to alter the heating. I went to bed at 8.30 one night as it was so cold and the duvet was not too warm, I slept with a blanket and a puffa jacket on top of the duvet. The two days that I was there was a disaster. I called someone called Rebecca who didn’t get back to me and sent another message which she ignored. I feel I should get a refund as clearly this CHARMING cottage did not provide what was expected. The kitchen’s bin’s lid could not be removed so you could empty rubbish. The windows both inside and out were absolutely filthy. Basic things missing in kitchen. Normally a property like this gives you a welcome pack, eg milk juice tea, coffee, sugar, salt & pepper but there was only tea, cheap coffee and salt. No kitchen roll, no dishcloth or cleaning supplies. Very poor indeed. I am a frequent traveller to East Lothian and in the past few years I have stayed in at least 10 self catering properties and there is no doubt this is the worst of them all. I stayed there a few years ago in the winter and vowed I would never go back, but I was a bit desperate as it was a last minute booking. Having lived in Gifford for 25 years previously it is such a pity that this property doesn’t meet the expectations given as with some TLC, fixed the entry system, WiFi, heating, mattresses it could be quite nice. I think Booking.com should seriously look at this property before advertising it.

Location and very comfortable

The colour of the front door 😃

The bathroom door was broken. Not much privacy. Felt very exposed to the street in front and at the side

As above…wouldn’t book again

The description of the entrance is incorrect. The glass above the door is plain and doesn't have the house name as in the description which was a bit confusing because we were looking for a door with a name above

Clean, comfortable, well appointed. Happy to recommend.

Couple of minor things, eg toilet roll holders broken. Didn't affect the stay.