3 Bed in Southwold oc-bsts

I probably missed it in the literature, but wasn't aware that there was no wardrobe in the top bedroom. We had a great stay, so thank you ll for being so professional. Jo and Chris Carstairs

Update 28/11/2023 Compensation offered by Suffolk Secrets in recognition of their poor customer service (the email to submit the claim that was sent had a typo in it too!) Following on from email exchanges with Suffolk Secrets I have updated my review accordingly. Due bedroom ceiling leaking, on 2nd night of 3 night rental booking, one bedroom unusable. Suffolk Secrets office were contacted, maintenance team attended. Office updated and triaged to move us to alternate accommodation as recommended by the maintenance team. I received no update or contact on that evening despite ringing a further two times to Suffolk Secrets using their customer service lines - which closed at 9pm. I advised them of the situation and stress being caused by being kept in limbo - given two quests were to arrive that night but was expecting to tell them of our new location - which did not materialise! Two guests ended up sleeping on sofas in the lounge. It's not acceptable. I received a call the morning after, finally. The office apologised and recognised this was unacceptable service and requested that I submit a formal complaint - to add to stress of what was supposed to be a relaxing special tine with wider family and friends.

Lack if communication from local team in Customer service in Suffolk Secrets

Excellent location on quiet road close to beach and centre of town

All good