FURNISHED 3 BEDROOM HOUSE, SLEEPS 6, FREE PARKING, Near NEC

Clean, quiet and comfortable

Nothing

Revolting kitchen grime and vindictive retaliatory owner! Astonishing behaviour.... AVOID!

My wife and I recently booked this property for a family getaway over the Easter weekend so that my son and his friend could attend an event at the NEC. Our daughter was able to join us for part of the time. We all work hard and cherish the rare opportunities to spend a few days away together as a family. Regrettably, our experience at this property was far from satisfactory. Upon arrival after a long day of travel, we were horrified by the disgusting state of the kitchen. It was evident that thorough cleaning had not occurred in quite some time. Everything was coated in grime: the cooker, cupboard doors, and even the fridge. Cupboard handles were sticky with food residue and crumbs behind them. The cutlery drawer was filled with crumbs and hairs, and we found dirty crockery, grimy worktops, and a washing machine covered in filth. We spent our first hour cleaning the repulsive filth. After sharing our concerns with the property owner, they did not care until we posted initial feedback. At that point, they retaliated with baseless accusations. They claimed that we had a party and brought more guests than we paid for and accused us of using illegal substances, all entirely false, raising serious questions about their integrity and professionalism. The property's 'exceptional' rating led us to book, but our experience was disappointing. We now doubt the authenticity of other reviews for this property. Thankfully the owner was away and unable to collect the £200 cash deposit as based on their behaviour they may have used this as a hold over us to leave positive feedback. This experience has left us frustrated, disappointed, and upset. We caution others to consider alternative accommodations for a more pleasant stay. Future guests should be aware of the property owner's unprofessional and vindictive behaviour.

Fabulous place to stay , literally 2 minute walk from the train station the runs every 20 mins to the NEC . Safe and free parking space right outside the house . The house was clean and modern with a fabulous little garden out the back , fell in love with the fitted wardrobes in the bedrooms , didn't want to leave !!

Nothing

really clean place. No problem with the hosts, everything we needed they had sorted for us

Clean and comfortable

Clean, comfortable beds, tissues in rooms. Stair gate. Garden secure for children.

No plug for kitchen sink or a washing up bowl. To rate higher needs measuring jug, cafetière, kids cups and plates. Bread knife, egg slice, slotted serving spoons, wooden spoon. We like to cook rather than eat out. Also more mugs to make best use of dishwasher. We found patio door to garden had a problem.

The property is clean and well maintained. The decor was lovely and the house was nice and airy. Everything was provided from iron, hairdryers, toiletries, milk, teas and coffees. It was a home from home.

We Loved everything about our stay. Excellent communication from the host. Property had everything we needed to self cater. The property is modern, clean and beds are really comfortable. Train station is a few minutes walk away making travel from airport or NEC really convenient.

Nothing we loved it.