Unbeatable Panoramic Lake & Mountain & Garden Views

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location

the facility mentions aircon but no aircon in bedrooms and explanation provided that Queenstown does not require aircon is not correct. there is aircon in kitchen and hallway.

The views from the house were spectacular. The house itself was beautiful. It was lovely to have a deck to sit outside on and enjoy the beautiful fresh air and the views. The towels were thick and fluffy.

Embarrassed in front of our international business guest to arrive and find the grounds overgrown and unkempt, lawns needed mowing and gardens needing weeding - it did not look like the website photos. The spa water was green and dirty, it was also cold and filled with a lot of dead bugs. We called the property manager - he said he might not be able to get a spa contractor out that day however a service agent arrived and spent 2 hours emptying the dirty water and refilling it with hot water, noisy to listen to but glad we would have a hot spa. The spa serviceman told us that he did not replace the spa water each time guests requests to use the spa so we wondered if guests are using spa water used by previous guests. There were dead moths downstairs. It also felt damp and our guest had difficulty breathing while sleeping downstairs - it needs regular airing. Hand prints on kitchen windows (a child must have been standing on the kitchen bench looking out the windows). Cobwebs in toilets/bathrooms. Big cobwebs over the heatpump had been there for a while. Mattress toppers for hard beds would be greatly appreciated. There was no folder giving instructions for the property or recommendations for dining. A guest book would be nice. The property manager was not easy to talk to. He made protracted arguments about not issuing a GST receipt for our business stay and blamed third parties for lack of maintenance. We did not like to give a bad review, as the house is beautiful and the views are stunning. but we do hope to be treated reasonably and not to be treated poorly by the property manager who blamed us for the issues. We would have loved to stay again if the property looked like it does on the website and if the property manager had treated us with civility instead of sending multiple text messages making excuses and blaming us. So overall, a disappointing stay despite the gorgeous views. Hilton gives much better service.

Nice home with fantastic views. The main bedroom was very large with heated floor in the bathroom. The family loved the spa (extra cost).

We were a family of 6 and there were no towel rails at all downstairs.Also there was not enough glasses or utensils for a family staying for a week. The cleaning downstairs could have been better.

The best view in town. Spa is a brilliant idea after a long day exploring Queenstown

Nothing to not like.

stunning view, very close to town, peaceful environment, modern furniture, great communication with host

Exceptional views.

Only two outdoor chairs on the deck - we had to sit on the floor to enjoy the view. The LONG list of T&C's were disappointing. For $700+ a night, we should be able to wear shoes inside, have the spa included and have spa towels provided! Only one TV in entire house. Grass not mowed so we couldn't use that outdoor space. Better value for money elsewhere.