Serene at Snells - Snells Beach Bach

Spacious

Very dated, mattresses need replacing, games tables were all in a terrible state

It is a large house with plenty of room to move about. The bathrooms were nice, clean and modern.

The kitchen looked and felt unclean. Certain parts of the house, inside and outside were not as good as they could be, cleanliness and tidyness wise.

A spacious home. Updated bathrooms. Well equipped kitchen but no coffee maker - not even a press. Instant doesn't do it for our family. Garage converted to a play room which would be great for some guests.

Location is at one end of Snells Beach. There is a short but fairly steep path down to the water. You are not at the main part of Snells Beach Bedrooms sparsely furnished - lack of bedside tables, no suitcase racks Only 1 bathroom towel each and no wash cloth Living room and bedrooms need updating although everything clean and in good repair No rubbish bins in the bathroom. No spare liners for the kitchen bin Did not think it was value for money

Location was perfect

Tired, old fashioned and although the bedding and carpets were clean the windows and rest of the house was grubby

Beautiful and clean home. We were staying to attend a wedding so had my elderly parents and two adult children with me. We all felt very comfortable and enjoyed our stay.

One of the beds slightly uncomfortable.

Customer service by Batchcare was not good at all on this occasion. There is an option to request an earlier check in which is what we did & it was granted. This was not communicated to other staff & we were felt to be making it all up, being told that there was no record of this only for it to be found later. The property manager was very rude when we arrived at the house at 1.00pm the requested check in time. When we phoned to query why this was a problem the lady on the phone was also unhelpful when we told her that we had only just confirmed the early check in 2 days prior & she said there was no record of this call. We understand if there is no option for an early check in but Why is there the option on the site to request an early check in if it should not be given??? This whole mix up as well as the rude/unfriendly/unsympathetic property manager created a very unpleasant start to our holiday. The rest of our holiday was great, accommodation was good & Snells Beach is a lovely area.