Pheasants Nye

Everything was absolutely superb. I work in tourism and stay at many properties, this was by far one of the best. Thank you to the team at Pheasants Nye :)

It would have been helpful to have instructions for the heating and a contact number in the welcome book.

Perfect location as a base for walking some of the Sandstone Trail with friends. Beds were all really comfy. House was well equipped and kitchen was great for cooking for 6.

Small leak of water from upstairs bath - let the owner know and they were very quick to respond and keen to sort it out.

Beautiful stay. Peaceful, chilled quality time with the family. Lots of kitchen utensils, so was happy cooking & baking after our brood. We had a daily visit from the pheasants 😃.

There wasn't anything to dislike. Would have liked a bit more sun, but that's the great british weather for you.

Lovely secluded location. Lovely walks to lovely pubs on offer and a 15 min drive to 3 different family fun days out. Wild Pheasants were in abundance too which was lovely

Not many criticisms to be honest.

I had to contact the host to let her know i was nearby and was advised that the keys had been left for me. If i hadnt of contacted her, not sure if i would of known where they had been left.

The seats and sofas were stained, slight damage to the headboard in one of the bedrooms and there was some marks/general wear and tear throughout the property. This caused me concern as you have to pay a £500 deposit for damages and i didnt want the host to assume that this was caused by me and withhold me deposit. I sent photos via whats app as soon as i got there as it made me quite anxious and definitely affected my stay to begin with as i was constantly worried. Also, a couple of months before i was due to stay at the property, the host messaged me direct to enquire if i wished to cancel my booking through booking.com and book direct through her and get a free bottle of bubbly. I didnt think this was really fair, as i only found her property through booking.com so makes me think how many other customers did this. I presume this meant that she got more money but I personally wanted the security of booking.com. Also cleanliness was lacking in some areas, especially the living room, my 1 year old son found an old hearing aid under the large sofa under the window which i presume was from a previous guest. Also very dusty under the large sofa's. The garden is also not self-contained so we had to keep the dogs on their leads the whole time which wasnt ideal. Furthermore, the host has p/w protected the heating so it only went up to 18 degrees which i dont think is fair, as we paid a decent price to stay at the property to then be told that we couldnt use all the facilities how we wished, especially in the colder months.

Excellent location, picturesque setting and house was very well appointed

nothing