Hilton Columbus Downtown

I was here for Anthrohio and while I'm not a big fan of replacing tubs with shower stalls, I can overlook that because the rest of the stay was so nice. The elevators are well maintained and run consistently. The rooms are very comfortable and well kept. There are so many options just in the hotel for eating, and so many good places a very short walk away. The front desk is always super helpful. The one big issue is the parking, which they can't really help, but it would be nice if they labeled a loading/unloading zone for Tower 402 rather than it all being valet spots.

I didn't really have an issue with the Property per se, this was the Second time we had our Convention on the property, it works out well for that.

What I didn't like was that when I booked through this website it showed me what the total cost would be including taxes and so we split it up amongst the four people staying there. But when I got to the hotel to check in they ended up charging my card more than what the rate was which turned my bank account negative because they charged an extra almost $500 in incidental fees. What they claimed was potential damage coverage even though we haven't even started the convention. It seems to me this is something that should have been done after the event. They had our credit card on file. Why pre-charge for it. I went to discuss with them at the front desk and they would not work with us on this fee. Booking.com should check into the properties that they are booking for and verify accuracy of pricing.

The valet service at the Columbus Downtown Hilton is by far a favorite service for me. They manage a high traffic volume and treat customers individually with high respect and consideration for their needs. They are highly respected and valued in my travel needs

Clean

Internet didn’t work, parking was extremely expensive

Location

Paying for parking.

Great location & enjoyed the on site bars/restaurants. Staff was very friendly.

Too loud. Can hear TVs and conversations through the walls. Dogs barking, etc. I have traveled a lot and stayed many places, but this by far was not a very quiet or peaceful stay. Dogs should NOT be allowed in hotels of this caliber unless it is a mandatory service dog.