Villa Caterina

The apartment was clean, comfortable enough and the surroundings were nice. On the patio the view is pretty.

We had booked this accommodation because of the beautiful pictures as well as the good reviews and high rating. Unfortunately, our expectations have not been met because of multiple reasons. First, the advertisement reads that the accommodation is private and silent. However, the patio in front of the apartment is right beside the patio of the apartment next to it, only separated by a plastic screen. Neither is there a truly private garden or swimming pool since it is shared with the other guests. We did not find the location to be silent either, since there is a lot of road noise coming from the nearby valley. On top of that, the fridge made quite a loud, low frequency zooming noise, which was a nuisance at night. Second, the wi-fi connection was very poor inside the apartment. When we contacted the hostess about this issue, we didn’t find her to be helpful. She advised us to go outside for a better connection. When we told her we also wanted wi-fi inside, especially since rain was forecasted, she finally ended up sending someone over. However, he kept insisting that his wi-fi connection was working. When we convinced him that our wi-fi was indeed very poor, he blamed it on the thick walls and said he couldn’t do anything to help us. Third, we found that there was an overall lack of care and attention to detail in the apartment. To give some examples, all important documents about the accommodation were only printed in Italian, there was no hand soap anywhere in the apartment, the fridge wasn’t turned on upon arrival, there was no dish cloth, there were only one coffee capsule and two teabags, and most of the lightbulbs in the apartment had very unflattering bright white light, which killed the romance. Finally, the hostess asked us to separate our waste into five categories, but only provided us with one bin. So, we ended up with four loose trash bags in the kitchen. Overall, our stay was decent.

Owner was present at agreed time, to show us around.