The Retreat

We liked how it was so spacious an the backyard the kids loved the pool

Yard could've been a lil more cleaned up an maintenance an the gazebo wish it was available to go an seat in I think they needed to update pics. We had to fill pool are selfs aswell.

Quiet neighborhood

Unfortunately pool unavailable at this time

Everything was nice. Mr Stone the host great.

The owner agreed to refund the two nights

Dear Booking.com Support, I am writing to express serious concerns about a recent stay booked through your platform at the following property: Property Name: The Retreat Address: 3514 Ravens Ranch, San Antonio, Texas 75253 Booking.com Listing: https://www.booking.com/Share-oJWPrt VRBO Listing: https://t.vrbo.io/Y7iyJj7edVb We selected this property for a long-anticipated reunion with friends, drawn by the listing’s promise of a pool, BBQ area, and inviting outdoor amenities. Unfortunately, our experience was extremely disappointing and did not align with the property’s description or photos. Major Issues Encountered: • Misleading and Inaccurate Listing: The listing advertised features such as a pool, jacuzzi, BBQ area, outdoor fireplace, fitness center, and a detached private apartment—many of which were either nonfunctional, unsafe, or nonexistent. Notably, the VRBO listing for the same property omits mention of a pool entirely, suggesting significant discrepancies. • Outdoor Hazards and Safety Concerns: • The pool was filled with stagnant, mosquito-infested water. • The pergola was unstable and appeared ready to collapse. • A section of the deck detached while walking on it, creating a tripping hazard. • The septic tank was exposed and unsecured, which is unsafe and unsanitary. • The fish pond pump was not working, leaving stagnant water. • There was no outdoor electricity, making the BBQ area unusable. • The grill had several inches of ash in the bottom, and I had to spend about 45 minutes cleaning it out just to make it usable. • A large brush pile and active wasp presence made the outdoor space unwelcoming. • Cleanliness and Indoor Maintenance Issues: • We discovered leftover food, including a banana peel, upon arrival. • The refrigerator’s ice and water dispensers were nonfunctional. • The beverage refrigerator did not work. • The jacuzzi and outdoor fireplace were both inoperable.

Very nice and spacious home. The owner was easy to communicate with at first. Back yard is awesome. Home has everything and anything you can think of that you may need. I've honestly never stayed at an air BNB with so much. There's air mattresses and a pack n play. Plenty of extra blankets. Shampoo and hygiene throughout. Comfortable beds there's even tons of food.

The place was advertised as having a heated pool and Jacuzzi. Neither were available and looks as though has been out of commission for some time. Boards were on the back porch with exposed nails. Wasp nests in the light fixtures on back porch. The place was tidy but not thoroughly cleaned for some time. Dust on the fans on the vents, most all of the food in the pantry was years outdated. Thank goodness we checked and no one got sick. The Internet was not working and wasn't able to get in contact with owner about anything other than booking an additional day.

Back yard was beautiful