Host & Stay - Spring Cottage

Great location, allocated parking space, bed was very comfortable

The first thing we noticed when entering the property was the smell of dog in the living room, think it may be related to the rug? No washing machine. Property is starting to look run down, carpet marked, living room rug looks grubby, bathroom floor tiles stained, some water damage to woodwork in the bathroom, could do with a freshen up & deep clean in places. Lots of wood lice in the bathroom, very off putting. Second allocated parking space to the front of the property was constantly occupied by neighbours, parking space at the rear was via lots of steps, which made things difficult with having a baby/pram when going between the car & property, would have been great to have the option to use the parking space at the front. No hand wash provided in kitchen/bathroom & only 2 toilet rolls. No room in any cupboards for food

Lovely cottage, nicely decorated, comfortable and in a great location in Whitby with a lovely little garden and off street parking

When we arrived the cottage hadn't been cleaned and had been forgotten about, it was sorted quickly however not ideal as we had a restaurant reservation we needed to get to, we were offered a small compensation which has still not been paid. Also the dedicated parking space outside the front of the house was almost always taken, however there was a space around the back so wasn't too big a problem.

I will be making my concerns to the relevant person.

As above

Location and history

Perfect location and lovely outdoor area. Comfortable beds and lovely the cosy fire in the lounge. Would highly recommend.

The insurance that you have to pay. I own an 8 sleeper barn conversion and would never expect my guests to pay it. Also extremely inflexible about an early check in ie 2 hours before the normal 4pm check in time even though no prior guests checking out. Also a small note - no washing up liquid provided ? Strange as a small ask

Great location, right in the centre of Whitby! Very close to the supermarket and two car parking spaces.

After booking, the company require you to pay £250 as a damage deposit, which you get back after your stay, however they charge a £10 admin fee. This was not made clear prior to booking.

The cottage was perfect for us. Comfortable beds, great kitchen facilities and having a bath and shower was a bonus for us with a 2 year old. Great location, close to the heart of Whitby too.

Loathed to mention as it was such a lovely cottage. But there was an unpleasant smell in the front room. Smelt like it could have been to the rug, maybe from a dog. Worth looking at for future reference.

Clean and tidy very nice indeed.

Nothing to report on.