Kian's Place, Langebaan, 8-sleeper

The fact that the oven was not working

The place is set in a beautiful area in Langebaan. We enjoyed visiting the Saturday market, spending time at the chilled beach, and taking in the beautiful coastal views. It’s a lovely spot to relax and unwind.

We had a good stay at first, but everything went downhill when it was time to get our deposit back. We were told stories and excuses, and to this day, we haven’t received our refund. The way they handled it was completely unprofessional and dishonest. We were falsely accused of damaging the countertop, yet when we asked for proof, none was provided. They also claimed there were stains (that looked like dried blood), but we had checked the place thoroughly before leaving and made sure it was spotless swept, cleaned the kitchen, folded the bedding, and left everything in order. The place itself needs serious improvement. There’s no washing machine, the pots are tiny, the main room TV is outdated, and there are no heaters for winter. The blankets were old, smelled bad, and the rooms were freezing. On top of that, the street is extremely noisy cars passing by all day and night. It’s a shame, because this could’ve been a nice place. But after being lied to about damages and having our deposit withheld without proof, I wouldn’t recommend this accommodation to anyone. Be careful dodgy is an understatement.

Nothing. It does have a nice - ish view.

Couches are in a horrid state. The blinds are so old they were falling apart. The oven didnt work and no one fixed it in the 7 days we stayed there over Christmas. There were stains on the bed sheets (looked like dry blood) Also note: They have no washing machine. The warm and cold tap is switched. The rooms have no curtains which means you will be awake by 5am because of the ditect light in the room. Extremely noisy street with cars 24/7. They took 50% of our deposit to clean the couches that we told them were stained upon arrival (we have Whatsapp messages we sent on the day of arrival informing them of all the above mentioned problems) They still took almost R1000 to clean couches and when we asked for proof that they cleaned the couches they couldnt give it to us. The team at Langebaan Holiday Homes are extremely rude and incompetent. They are in the guest service industry however I can say with 100% certainty that none of them have any prior professional experience dealing with guests. After reviewing them on other platforms I noticed that they make a habit of taking deposits.

The location was easy and convenient for us. The challenge that we had was the transport where we need to move from where we were to other places. We didn't pay attention the time you informed us about book the taxi in advance. We took it for granted thinking that we will just go to App and book Uber. We aren't going to blame you for that it was our mistake. Other than that everything was marvelous

We liked everything about the place

We loved the place. Nice and spacious, loved the setup.

Some spots in the 1 room weren't cleaned nicely, had some dust and little black bugs. Staff friendly at check-in. Battled to get my deposit back. Staff insisted we broke their darts, took a dinner plate and that we stained the linen. At first inspection no mention of linen. A whole list of items broken/damaged and only 2 we knew about and notified them about before checkout. 2 weeks later they tell me they deducting amounts (more than they should have). They lied to me saying they inspected the place 3 times before we came and darts were not broken. If it wasn't for a family member taking a pic the day we arrived they still would have insisted we broke the darts. None of us stained any linen and yet they say we did. They deducted the amount without my consent. No one even called to explain or anything which was pathetic service!! I had to keep messaging to eventually get an answer and even when I asked to call and discuss before deducting they didn't. It wasn't about the money it's the principle behind it that made me livid. There were blood stains on the linen which they insist were ours but we inspected the beds before we left and are certain it was not. We even cleaned the unit before leaving, folded bedding, swept the house, cleaned the kitchen. The way they handled the return of deposit is absolutely pathetic. They could have atleast called me to discuss everything and I would not have had a problem at all.

Everything was good nice view

The small pots to make food ,in the main room TV can be upgraded and may for the winter a heater or two just to warm the house

Location is perfect, views were amazing

Would've been awesome to have an outside braai area in backyard. Couldn't lock front gate, having kids - they could just open the gate at any point