Host Apartments Duke St Townhouse Apartments

The apartment was really nice and with a couple of tweaks it could have been excellent. The sofa in the lounge was very uncomfortable. We also found soar milk in the fridge and the carpet could do with a clean.

Lovely apartment, ideal for us as a family of 6, 2 king size beds in one bedroom and double sofa in living room. Only downside for me personally was lack of communication on the day re: access codes. This was received by WhatsApp 45mins before check in. I was panicked as the info said you would receive pre check in and codes 24hrs earlier. So we did have to call to confirm what was happening, did try about 5 different times with no answer or response to voicemail. Of the instruction stated it would be close to check in time I would not have been as stressed about arrival. Smart tv and wi-fi were a bonus with the kids. Just remember to log out of Netflix!

The hotel is in a great location and the room was clean, which I appreciated. The decor was nice. However, there were a few issues that made the stay less comfortable. There were no oven gloves or tea towels provided, which was inconvenient as we did use the oven and had nothing to remove the hot tray with and nothing to dry the dishes with. Additionally, the bedroom window didn’t open, making the room uncomfortably hot. With a few small improvements, this could be a much better experience.

When arrived the secure key box outside apartment was open. Didn’t need the security code to access key fob. The apartment was dirty - crumbs all over the lounge floor and dining chairs - and sofa! Also had chocolate wrappers poking out from under the sofa and chocolate crumbs on the dining room chairs. Can Ring pull on the shelf in bathroom! The bedroom luckily was tidy and beds clean although they where not king size as stated more like double beds and both In The same room. Really disappointed with the unclean state and unsecured entry. Messaged the customer service when checked in and got no response still not had one by following afternoon.

Convenient location. Easy check in and check out. Well stocked. However the aircon didn’t work and we had to wait a few hours before we got table fans.