Pack and go holidays

The location is perfect and the caravan is nice and spacious. The owner was great and anything needed was delt with straight the way.

Nothing

From the start, communication wasn't acceptable. I messaged via booking.com from Febuary to ask about my dogs and if there was an extra charge.( I'd already paid the entire fee for the caravan) No response , even by mid March after me repeatedly messaging. I then used the 'emergency ' mobile number, to which I did get a response. I again had to use this number when asking for details about the caravan, I.e key lock code etc, as it was 48 hours before we were due to leave and I'd heard nothing. Upon arrival,aporox 3pm, there were cigarette butts as soon as we got out of the car. We opened up the caravan and were quite disappointed. It wasn't clean. The cutlery was dirty/rusting, and there was no way to wash up as the sponges were mouldy. Also, the boiler wasn't working so no hot water ( i only read when there that someone else had this problem and had to fix it themselves) the dirty toilet paper that again, was reported in another review 2 weeks previous was still there! There is only 1 plug socket in each bedroom, the tv plug doesn't reach this, so you would need to bring your own extension lead. The rooms are small, especially the double bedroom. You can just about walk around the bed. For the amount we paid, plus extra £50 for the dogs, I felt totally disheartened, upset and ripped off, as I'd been looking forward to a week off. My family and I made the decision to leave Tuesday morning. We couldn't stay there for 6 days, 1 was enough. The owner does know, when I told her we'd left via text I got no response. I have sent photos via text and WhatsApp, again being nothing but nice , hoping that I'd at least get a 50% refund as we paid almost £700 to be there less than 24 hours. I've still had no response. I didn't want to make this public but since I'm basically being ghosted I have no other choice. STAY AWAY, DIRTY INSIDE AND OUT

Where to start? The place was filthy & unhygienic (see photo's taken). Upon arrival on Saturday afternoon there was no water to the property so I had to turn it on outside via a stop tap. The boiler wasn't working & I had to fill the heating system myself as the on site maintenance man said he wasn't allowed to touch it. We found that the place was just dirty & it got worse the longer we stayed. Someone elses knickers found hanging out from under radiator, out of date jams left in the fridge (out of date by almost SEVEN MONTHS). The cooker splashback was filthy with grease & grime, the freezer was full of black mould, dirty glass & pop bottle under the bed along with disgusting kids sweets. Toilet paper on the floor in the toilet behind the toilet brush. The vacuum left for us to clean with was full to the brim & the filter absolutely caked with other peoples filth. Every room had dirty used dehumidifiers that were brimmed with dirty water. Mainly, the double bedroom absolutely stinks of urine! This has been mentioned in a previous review from another person & the owners response was that all mattresses had been changed for memory foam ones. This is a lie, all mattresses are cheap basic spring mattresses that have all seen better days. You have to strip the beds upon checkout so this is not hard to see. The mattress protector on the double bed had stains on & the double duvet had what looked & smelled like urine stains all over it. I notice how one other review also mentions having to sleep in the living room because of the smell in that bedroom. Absolutely disgusting & abhorrent! Issues were reported to the owner via text on Sunday morning (leas than 24 hours into a week long stay). Her response was to blame the cleaners. **USUAL LYING RESPONSE FROM THE FILTHY OWNER. SHE REALLY SHOULDN'T COMMUNICATE VIA MESSAGES & WHATSAPP IF SHE'S GOING TO DENY WHAT HAPPENED & TRY TO BLAME A DECENT CLEAN FAMILY.

Double bedroom stinks of urine with stained duvet & sheets!! Cleanliness was non existent. Mouldy freezer, out of date food left in fridge, dirty knickers found under radiator. Walls behind & under single beds full of mould & filth.

Close to the beach and local amenities. Fantasy Island a short walk away (20 minutes). Welcome fizz & chocolates were much appreciated! Owner communication was excellent. Thoroughly recommend to anyone ☺️

We loved everything as soon as we opened the door. It was an amazing wow! Beautiful inside and out. it looked clean but also it smelt clean... Beautiful bedrooms and clean lining and fresh towels. Nice and spacious Beautiful finishing touches even a lovely bottle of wine and chocolate's. The only problem we had is that none of us wanted to leave. We wish we'd booked for longer. It just felt like a home 😊

Honestly I can say we couldn't find a single fault

Lovely caravan, great location.

The mattress was very thin and uncomfortable,. When we stripped the beds, the quilts was stained with a stale urine smell. The price for the caravan through booking. Com was ridiculous for a 2-night stay. When i contacted booking. Com. They was rude and wouldn't compromise with there fault on pricing. It was either pay up or cancel. I would never book through booking.com again

Host is very friendly, and did try to help.

On arrival the caravan smelt of cigarettes, the toilet smelt very strongly of urine, and the bedding in the double room smelt really bad of b.o cigarettes and just a horrible fusty smell to the sheets, I ended up sleeping on the sofa for two nights, host is very friendly and did offer a free night stay and also a discount if I returned, unfortunately I don’t think I will return for the price I think it is overpriced, also wasn’t aware the hamper shown in pictures is only given as an extra cost and needs to be asked for xx

It was in a good location for the sea front and arcades

One or two things were a little lose and the bed was uncomfortable