House on Charme

Ann the host was very friendly and it was a pleasure to deal with her. She went out of her way to make our stay enjoyable. When we arrived we even had flowers, milk, coffee and cookies available for us. What a welcoming.

None

The interior design and atmosphere were thought through. The house felt homey and not like a holiday rental. We had everything we needed to relax and enjoy the braai in the evening. The hospitality of Ann and her effort to add an extra bed were exceptional and very much appreciated.

Nothing to mention

Amazing house, very comfortable

Beautiful views with sun loungers and pool. Nice layout.

Birds nesting in the gutter caused a bird lice infestation in the bedrooms that we noticed late on our second night. This could have been a totally different review if it wasn’t for how badly the property manager Anne handled it. Literally ruined our family reunion and Dec break - refusing to fully refund me causing hours of wasted energy on the line to customer service, and to her, trying to contravene their own chosen booking policy! Days and days of washing bagged up clothes to rid the infestation, nasty bites, no attempt to help find alternative accom over Christmas season, offensive accusations about us making the “insects” into a “drama” despite instructing us to vacate so they could fumigate what she then called an “out of control pest issue”! Telling us “it’s not covid, it’s just insects” saying my dog could have caused it after telling me it was bird lice and pointing out the nest! All sorts of unprofessional reactions to a diplomatic group of guests. The place was fine other than that, few uncool minor things like no shelf in fridge door and no bedside tables bar main room, not great given the cost of the place but nothing I’d leave a bad rating over. But nothing will ever excuse the way Anne mis-handled the issue, the way she spoke to us and the holiday time we will never get back. I’m still exhausted from it. Thankfully customer service understood the policy and I believe the refund is being processed. Ann should not be in hospitality.