ESPERIA ETNA HOUSE

We checked in to the property and initially used the shower. Shortly after, we noticed extensive visible mold covering large areas of the kitchen ceiling and walls, as well as parts of the living room ceiling. We immediately contacted the host to inform her of the issue. The host stated that the mold had just appeared. However, the amount and spread of visible mold indicated it was not a recent development. Given the extent of the mold and concerns about health and safety, we did not feel comfortable staying in the property and left that same night, which required us to find alternative accommodation late in the evening. The following day, we requested a refund due to the condition of the property. The host declined, stating that because we had used the shower, a refund would not be provided. Booking.com customer service became involved, but the refund was still refused. We are sharing this to inform future guests about the condition of the property at the time of our stay and to understand the condition of the property. Photos have been uploaded for reference.

Tutto perfetto

Ho scelto la struttura per la posizione strategica dato che dovevo andare a Piano Provenzana e fare l'escursione sull'Etna. La casa è grande, pulita, moderna e ben attrezzata.

Grandezza, posizione, cucina attrezzata

Odore di muffa nella stanza piccola. Manca microonde

Struttura spaziosa e situata in posizione strategica per arrivare con facilità agli impianti sciistici. Padrona di casa gentilissima e disponibile

La cordialità e disponibilità della signora che ci ha ospitato, ha soddisfatto tutte le nostre richieste, è stata gentilissima

La dueña del establecimiento ( Rosaria ) es una persona muy amable, excelente anfitriona y como dicen en italia muy Brava!

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