José do Canto Garden House

The hosts were super communicative before our stay and check in was easy. The location is good - in a quieter residential area but a short (10-15 min) walk from the town centre.

We checked in at 1am after a flight delay and were immediately met by a strong smell of pesticide. We soon discovered why: that first night we found five dead cockroaches behind the front door, in the bathroom and in the kitchen. As we arrived so late, we had no choice but to stay, but the apartment was so damp that even the sheets felt wet. One bedroom had frequent scratching noises coming from a vent throughout the night, and there was a rat trap under the bed. We messaged the host but received no response for over 24 hours. During that time, more cockroaches appeared and we had to kill and remove them. When the host finally replied, they apologised and explained that a pest control treatment before our stay had not been effective and that a further treatment could only take place once the property was vacant for 3 days. They also said the scratching noise was likely pest-related but could only be confirmed by specialists. It quickly became clear that we could not stay any longer. More cockroaches kept appearing and we never felt comfortable in the apartment. Instead of enjoying our holiday, we spent time dealing with the infestation, communicating with the host and searching for alternative accommodation. The host eventually said they would process "a refund of your stay", but after a full day of messaging back and forth it became clear they were not offering a refund. Instead, they proposed shortening our reservation so we could leave early. We were still expected to pay in full for the nights already spent in the apartment, despite the condition of the accommodation and the fact that we could not arrange an earlier departure because of their delayed response and unclear communication. We ultimately left after 3 nights and were charged in full. The apartment should not have been rented out in this condition.

Die Lage der Unterkunft ist super, trotzdem es an einer stark befahrenen Straße liegt dichten die Fenster sehr gut ab. Man hört nichts. Die Ausstattung war sehr gut. Es war alles da. Vermieter war immer gut zu erreichen.

Die Betten waren zu weich und sehr unbequem. Da eine Dusche nur mit Vorhang ausgestattet war wurde jedes Mal beim Duschen das komplette Bad geflutet.

The big terrace - but there could a parasol

Bright living space located a short walk to pedestrian streets near harbour.

On a busy street

Weird smell in the house and couldn't leave window open as it's directly to the main street.

Liked the outdoor space, beds were good, location good,handy for walking into town, parking not too far away. Kitchen well stocked, AC was ok.

Very Noisy fan in bathroom. A few cockroaches. Sometimes there was a sewage smell. Noisy dog next door. No security lock on front door and very flimsy latch.