Carlton Towers Estate - Stapleton Rooms & Parkgate Cottages

I hadn't received any information prior to my stay so turned up blind, couldn't find the cottages after driving around in the rain for ages we had to go to carlton towers and walk around 20 mins looking for staff to help us, the rooms themselves are very nicely decorated however the noise from the adjacent coop isnt ideal(teenagers in cars etc) we also hadn't been given any wifi passwords so couldn't use our phones(no 4/5g around here) the beds were 2 singles pushed together so if you like to cuddle your partner its not possible, the shower floor is dangerous, very slippy when wet and no grab railing or anything to grab onto as I found out the hard way when I slipped and hurt myself! I did mention this to the manager next day but nothings being done by the sounds of it as I had a call a few days later to talk about the check in issues & when I mentioned i had hurt my elbow quite badly slipping on the shower floor the lady said no one had told her about it, after reading reviews now it seems its been a problem for a while and being ignored! On going up to the main building the next morning for breakfast we were shocked to see the main doorway floor littered with cigarette ends etc such a shame as its a beautiful place

The bed, the shower floor

Location cottage

Nothing

There is some noise from the road

We struggled to get the oven hot enough to cook a pizza

Room decor is lovely, access and instructions to get in are easy.

Impersonal as we never saw the host. It wasn’t clear on the details that the room has no cooking facilities, just a kettle and mini fridge. Also, although the row of cottages is cute as represented in the photo, there is absolutely no view, even though a view is shown in the photos. So it’s fine, as long as you’re prepared.

Beautiful and very clean

There’s none that I didn’t like as really cosy and just straightforward

Absolutely amazing cottages, perfect to end the night after an amazing wedding we attended at main house

We attended a wedding at the weekend and checked in at 3pm, when we went to our cottage to drop the bags off a couple of hours later there was no key in the key safe. We then had to walk back to reception, get given a key, to then walk back again (bear in mind the cottages aren’t close to the main hall), when we finally got in there were already someone else’s bags there. We then had to walk back and raise this with the staff. We had taken a good hour out of the wedding walking back and forth by this point. Staff then approached us in the evening and told us we had to go back to the cottage, pack up and remove our belongings and take them to another cottage. Really poorly organised and left us missing a lot of the celebrations going back and forth