Craveiral Farmhouse by Belong Staying & Feeling

- The animals and bio feel of the farm; - The pools (indoor and outdoor) with their 24x7 open policy; - The experiences provided to children (horse riding, get eggs from chicken,...).

- Wooden paths already need maintenance and some are becoming an hazard; - Indoor pool area is slippery; - Restaurant staff misses some requests (need to repeat several times); - Water used in the pool and showers was brownish and tainted swimsuits.

Wonderful position in the middle of pure nature. Great design of the building and nice concepts of. Bio farm where you can be active part of the resort Great breakfast

- maintenance: in the peak season, i expect the resort to be working at full speed. During my stay, 4 days, the steam bath was not working, the air conditioning in the rooms was broken (apparently, from other reviews, something persistent from previous months), the kids swimming pool out of order for a couple of days. The pools’ bathroom had lights broken for the whole stay - service: not at the level I would have expected. The pool areas was not regularly cleaned from used towels and glasses/bottles. The staff was not always adequate: some of them where not fluent neither in English nor in Portuguese - food: breakfast was good, while lunch menu and dinner menu were expensive and without clear personality. I took part to the bbq dinner, but I was expecting “more” than chicken, sardines and octopus, especially for the price asked. There was a lot of vegetables, but still I would have expected more meats or fish.

Pool, staff, accommodation, set-up, design & art, yoga, massages, horse back ride for kids, bicycles to tour the grounds

Limited menu, no soft drinks or smoothies, pretty steep price

Profoundly dissatisfied with the experience I had during my three-night stay. Read below. Nonetheless, I liked the food, the pool, and the environment. But, as a client, I need to share what happened.

Unfortunately, the standards and conditions of the hotel did not align with what was expected, resulting in an extremely uncomfortable stay. The main issue we encountered was the malfunctioning air conditioning in our room. This had a direct impact on our quality of sleep, especially considering that we had a baby and a child with respiratory problems. Despite promptly reporting the situation to the reception, the proposed solution was inadequate and unsatisfactory. The mere offer of a fan did not address the underlying problem of the air conditioning not functioning properly. Furthermore, I would like to highlight the inconvenience of having to change rooms at 10 p.m. on the eve of our departure due to the persistent air conditioning issue. This situation was highly unfavorable, particularly considering our strict schedules due to the needs of our children and infants. As guests, we expected a pleasant and comfortable stay with all the amenities promised by the hotel. Unfortunately, this was not fulfilled, resulting in discomfort and frustration throughout the duration of our stay. I kindly request immediate corrective action regarding these issues. I hope that Hotel Craveiral will reassess its procedures and take measures to ensure that rooms are properly equipped and fully functional, in order to provide a pleasant and comfortable stay for its guests. I sincerely hope that you take this complaint seriously and offer a satisfactory solution to compensate for the inconveniences and discomfort we experienced during our stay. Additionally, I hope that measures will be implemented to prevent other guests from facing similar situations in the future. Thank you in advance for your attention, and I look forward to receiving a prompt response. Yours sincerely, Francisco Lourenço

It’s a beautiful place with a very relaxed vibe. The staff are lovely.

The only thing I’d have liked would have been a shower next to the pool and some steps to get in/out of it. These seem like small things but make a big difference. Otherwise it was spectacular, thank you!