Las Casitas de Village

El servicio y la limpieza

Small but clean.

I really wanted to give this place a try I was looking for somewhere affordable for my family of four. Upon entering the sliding door was cracked in which my father-in-laws finger had got cut. When we were inside the lock did not work we were unable to lock the door while we were sleeping. Fast-forward to them changing the door with the door next-door. When we arrived we were unable to get into the room because of the door being changed. Reached out to the front multiple times no answer. My son went through the window they called us, complaining why did we go through there even threatened to call the police all because they were unable to give us a new key when they change the door. They have horrible customer service there’s ants in the room also horrible location and no hot water. This was the worst stay I’ve ever had in all my times coming to Puerto Rico.

I loved the communication. I was helped at all hours of the night my flight got delayed and I arrived way after check in time and they accommodated me. Whenever I needed anything they got to it right away. The place was nice and cozy and I was able to let my kids play outside and they were very happy with the pool. It was an excellent stay HOWEVER the area is very scary when you drive AT NIGHT. It’s like a mountain vibe during the day not scary at all but at night time when you’re driving it’s like a horror movie (If you scare easily) 😂. I will be looking forward to staying with them again next year.

The property was Beautiful and very accommodating. My daughter had an accident during our visit to Puerto Rico , that caused us to extend our stay. The property manager allowed us to check-in late and communicate with us to help with the check-in process.