Gateway House

The extra touches like a sleeping mask, ear buds, toothbrush and vanity kit.

Shared bathroom, which wasn't very clean,uncomfortable bed and no toilet roll in the bathroom.

I returned to Gateway house at approximately 1.00 after an evening event with friends. At about 1.30 / 2.00 Sunday morning, I was woken by someone playing the piano in the hall, which was against my bedroom wall. They then 2 or 3 males went upstairs to their rooms, Then, the arguments started This went on for 3 hours with them shouting & being abusive very loud. They then carried on down stairs in the hall & kitchen. Then returned upstairs still shouting at each other. I of course could not sleep while this was going on. At one point I thought thy might try my door. I was in fact very scared at this point & considered phoning the police. Around 4.00 / 4.30 I heard them taking to the lady in room 2, next to mine room 1 downstairs. Still awake after not sleeping all night. I decided to pack up & leave the premises. I rang the phone bell by the front door, a gentleman answered, I told him about my terrible night stay. That I would require a full refund. Due to the extreme nature of the other guests. Shouting, arguments & their behaviour. With no respect for the other guests. I arrived back home at 8.00 Sunday morning very tired & exhausted. I feel very let down by the people that run this establishment. I request a full refund. Terrence Grover 07761617114.

As above. This booking was not fit for purpose. I am 72 & do not expect to be treated like this & open dangerous situations.

The house manager repeatedly made me feel very uncomfortable and when I didn't want to engage in his relentless, aggressive question asking he would call me strange. When I asked for a hairdryer (there wasn't one in the room) he rudely banged on my door a few days later and asked if I had used it yet and if not why not. I also asked him not to enter my room and instead leave the hairdryer outside, and again endless questions, rudeness and 'you're strange', to the point I started to feel unsafe staying there. The whole house is cramped, dated, worn out and smells stale/musty. The shower head is dirty, only trickles water (as others have pointed out) and the curtain is mouldy. Also, this room is next to the bathroom, has no soundproofing and the door handle slams against the wall so you'll need earplugs to prevent being woken by those using the bathroom in the morning. There is a washing machine but I was told I wasn't allowed to use it, which made things difficult as I was staying a week over the bank holiday weekend. The room door isn't hung correctly so has gaps so people from outside can see in. Also the window opposite the bed has no blinds so you'll be woken at sunrise. Overall an unpleasant stay, comments for improvement look to be ignored. I do not recommend it.

I can't think of anything I'd need that wasn't provided apart from either air-conditioning or a window that opens. In fact there's too much stuff provided for a room of that size. The mattress is comfy (but the bed frame is noisy) the TV is very big for the size of the room and they even provided disposable toothbrushes and slippers! All you could eat from a "continental" breakfast is also included.

The room is very crowded so hardly room to move, do you really need an office chair? The bedside cabinet blocks access to the patio doors as do the impossibly difficult blinds and when it is hot, you'd have to sleep with the door open (if you can get to it) as there's no other ventilation. From the outside the building looks like it's about to fall down but it's fine inside (if a bit 1940's) it's also located in a housing estate about a mile from the town centre so you need a car.

Great location Close to shops pubs and restaurants

Nothing Would definitely stay again

The location was excellent, collecting keys was very efficient, and there was excellent communication.

Very tired, however is kept very clean. The bed in my room was very creaky.

Very pleasant atmosphere

Nothing