Casitas Pacific

Beliggenheten er fin, og rommene er komfortable og rene!

Da vi kontaktet stedet med spørsmål, tok det en liten stund å få svar på melding. I tillegg ble vi informert om at resepsjonen åpnet kl. 7 på morningen, men det var ingen der før kl. 9.

There is absolutely nothing “Pacific” about this place. What was supposed to be a joyful vacation in my own country, shared with friends visiting from abroad, turned into the worst customer service experience I have ever had in Nicaragua—and I say this as someone who has traveled widely and experienced hospitality in many countries. We spent three days at Guasacate Beach and, based on recommendations, decided to stay one additional night at Casitas Pacific, since the facilities looked very nice. We patiently waited two hours to check in, without being in a rush or having any issue with waiting. The problems began when we tried to check in. Since there was no one at reception, I asked two employees (one from housekeeping and another from the kitchen). Both gave me answers marked by indifference. One even replied, “I have no idea, the receptionist is on break,” as if we were inconveniencing them rather than being valued guests. When I later expressed my discomfort with their attitude, these same employees began speaking badly about me right to my face, even going so far as to call me a “hateful woman.” This was not only disrespectful but completely unprofessional. The most shocking part, however, was the behavior of the owner himself. Instead of listening to our concerns or trying to understand why we no longer felt comfortable and wished to cancel our reservation, he chose to raise his voice, insult us, drive us out of the property, and dismiss our feelings entirely. When I explained that the attitude of his employees had made me feel unwelcome and uncomfortable, his response was not an apology or an effort to improve, but an excuse that was both insulting and unacceptable. He accused us of “exaggerating” simply because we wanted to leave after being treated so poorly. He went further, claiming that his Nicaraguan staff lacked the education and training to provide proper service, and that as a Nicaraguan myself I should “understand that.

Comfortabel and on the beach

Everything was okay. Could just check the work out hammocks and repair or replace them

El personal súper atentos Las chicas que limpiaban las habitaciones Don Francisco el que cuida por la noche súper atento

Nada todo bien

Súper limpio sobre todo el restaurante y cocina .

.

everything, from the food to the view to the staff

nothing