City bed with view

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Everything

I could not gain access

I could not gain access

Booked this accommodation for a member of staff, upon arrival unable to gain access to property, unable to get through to owner but spoke to someone coming out of property and they advised a fob was needed so had no choice but to book another accommodation, on trying to obtain a refund from Owner/booking.com I had no reply from owner and Booking.com advised that they were unable to help due to our office not calling until a couple of days after the booking was made and advised we should of called prior to our check in, how does this make sense

The complete service has been poor and will not be booking through this site again and definitely not this property, when speaking with Booking.com I was told there was no complaints department or anyone else I could speak with and then the phone was put down on me, how is this acceptable

I admit that the booking was done on very short notice. However, the owner of the property did not answer his phone and nobody was around to hand over the apartment key. The concierge of the property was very helpful but he can obviously not do anything if the owner of the apartment leaves no keys and has not left any working phone number to contact him.

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Everything, I will be complaining and expecting money back. Didn’t sleep there, the apartment was a joke

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You name it.

nothing

everything

Nothing

It was nothing like it was presented on booking.com. The price was ridiculous at £232 for what was on offer. when we arrived were told to lift a threadbare carpet and find the key. unbelievable. Opened the door took one look and shut it again. Asked for a refund straight away that I have still not received. Have now contacted booking.com twice

The only thing accurate about this listing is that it had a very central location - everything else was appalling.

Everything awful - filthy; full of junk; nothing worked incl. lights; rotting rubbish in bins; half eaten food in fridge; windows did not close so noisy all night; dangerous as no clear fire escape routes or smoke alarms; beds in hall, kitchen and 'bedroom'. Our double was a single with a double mattress on top. We are reporting to authorities and freeholder as appears to be an illegal HMO. we are also trying to track down landlord to sue for refund and loss and expense.