Maison Serena Sorrento

Atendimento dos proprietários

Quarto antigo, prédio muito velho e no topo de uma ladeira enorme. A descrição não condiz com a realidade!

Cheap option in comparison to other properties in the Amalfi Coast

After reading other reviews we were extremely disappointed with the room and service we received. The room was extremely unclean. There was mould, stains & dust in the corners of the room/shower and we found hairs in the bed and shower upon arrival which we notified the staff about immediately. Whilst this was eventually resolved, initially we were told we would have to wait until the next morning for it to be cleaned. After requesting for any alternative solution they finally agreed to get a cleaner come in to change the sheets before that night. We felt that the customer service was below expectations and everything was done only when we pressed and not out of concern for the comfort of our stay. Additionally the location was not great it’s a very steep 20 minute walk on a narrow, winding road with lots of cars and motorcycles speeding and no footpath. We’d recommend staying in the centre even if it costs more (taxi/uber cost around 30-40 euro for a short 5 min drive when we checked) so we risked a hot and uncomfortable walk also with suitcases. The shower pressure needs to be looked at as it actually feels like needles and hurt and never got properly hot. Be aware you need to climb about 4 flights of stairs in an old apartment complex that has an unpleasant smell to reach the room as there is no lift.

Clean, new and good staff.

For me a bit of a walk to downtown.

Było czysto,

Słabe dojście do apartamentu ( brak pobocza dla pieszych).

It was clean and well maintained.

Location is quite a distance up the hill. Internet was good when connected but would not stay connected and would not accept the correct password. Dodgy intermittent internet.

Las habitaciones era amplia, estaba muy limpia

El portal, donde está la habitación y la lejanía y dificultad de comunicación al centro.