Joutseno BB

Clean, spacious, quiet surroundings.

A fully equipped and clean apartment Free parking available in the property.

Comfortable beds, quiet. Had a good sleep and fast reply for questions via messages. We also had two additional friends extra price was decent. There was also coffee for the morning which was nice. But mainly the quietness we appreciated, and the helpfulness. Check in easy, Convinient and sufficient information.

We cooked and the stove is very slow but beside that, nothing bad.

despite the check-in issues, the apartment was spacious, clean, and recently renovated. It accommodates up to 4 people, and there’s also a sofa bed available.

I woke up at 6:30 because of the strong smell of urine and sewage. In the morning, I also had a headache and my lungs felt uncomfortable. There is a noticeable smell of pipes and sewage in the apartment, along with another distinct, unpleasant odor. While lying on the pillow, I could distinctly smell urine, which was very unpleasant. I really hope that all my belongings haven’t absorbed these odors. I really didn’t like the check-in process. Usually, after booking, an automatic message is sent with instructions, but that didn’t happen here. It took me one hour to finally receive the door code, which was quite frustrating. I messaged the property, called, and even sent messages and calls via WhatsApp, but there was no response. I had to spend 15 minutes on the phone with Booking Assistance to get help. I have spent money to be on the line with booking customer support and wanted to cancel booking since could not check in. It was very unpleasant to book a room and realize that you might not be able to get in, especially considering the area. The owner should set up an automatic message that informs guests how to access the property and what information they need to provide. This would make the stay much smoother. Alternatively, they should limit check-in hours if timely communication cannot be guaranteed. I also believe the hosts need to be more patient. Unclear instructions in complete darkness in the middle of the night are stressful, and getting irritated in such a situation is not helpful. Though, I’m not surprised, as the hosts seem to be Russian, and that kind of abruptness seems to be in their nature. Broken shower holder and window shield adjuster, stained furniture. Extremely dark when checking in. You will need a flashlight to get inside. Idea was to sleep well before the evening flight, but I could not breath in this apartment and had to leave early to get some air, having slept only 5 hours.