Flying Annie Moa

Breakfast was prepared with care. Availability of fresh ingredients was appreciated. The dining/living area could be more comfortable as the tempreture was quite high on all the three days I was there. This made eating and relaxing in the areas most uncomfortable. In as much as I would have liked to stay out of the room, I had no choice but to go back in just to be comfortable. Air conditioning would be a great investment.

The service of the staff was unreliable at most times. Case 1. Communicating with the staff was almost a non event as I had to make multiple calls to various numbers listed, some of which were no longer working but still displayed as being active. Case 2. I was informed that I would have someone at the airport waiting for me with the hotel name on the vehicle and with the hotel name on a large card. I waited for about 15 minutes and could not see anyone, nor any vehicle. Someone else was kind enough to give me a ride to the hotel. Upon questioning the hotel person who was assigned to come and pick me up, she said that she was there and saw me! If so, where was she because she did not come to me. She was either late or was lying. Case 3. There seemed to be a communication issue between two members of the staff. They seemed to talk low of the other person and it was always the other person's responsibility. I enquired one of them to tell me how much my total accommodation would be in Tongan dollars, she said $350.00. I went out and got cash from the ATM. But upon checking out I was told that it was Tongan dollars $750.00! Oh, but I can now only pay in USD and they would not know the rate until the Western Union office was open. I had a flight to catch and could not wait around. I insisted that the staff member finalize my booking as I had to leave. The service was very unprofessional. As such, they never asked for my room key, nor did I remember to give it. I have been informed by my family there that a staff member came to their home stating that I had to pay for the 'lost' key otherwise the family/friend would have to pay for it.